Lead Technology Analyst

About TELUS Digital

TELUS Digital (NYSE : TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

With over 50,000 team members across 25 countries, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

Our solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support.

If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details :

Project Responsibilities :

• Knowledge of transmission equipment and associated terminologies.
• Knowledge of and demonstrated ability to isolate and resolve troubles in access systems, SONET transport technologies, EDSX cross-connects, OTN, CPL, CDC, PTS, RLS / ELS, andsynchronisation.
• Knowledge of transport hierarchies (OTU, OCx, SONET, STSx, Tx, etc.)
• Should have worked on transport equipment like Ciena / Nortel, Fujitsu, Nokia / Alcatel Lucent.
• Collaborate with other team members for trouble resolution.
• Work with technicians who call in for assistance and / or are acting as “hands and feet” for assurance on-site.
• Initiate and / or respond to queries, discuss trouble details and confirm resolutions directly with stakeholders and other team members.
• Must be able to understand and effectively perform work in accordance with published work plans, processes and procedures
• Normal colour vision to work with colour-coded diagrams and tools
• Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays)
• Demonstrated professional oral and written communication skills

Required Skills to Perform the Roles & Responsibilities :