This job offer is not available in your country.
Lowe's - Lead Analyst - Analytics - Content Insights & Integration
Lowe's Services India Private limitedBangalore, India13 hours ago
Job descriptionAt Lowe's India, we are the enablers who help create an engaging customer experience for our $83 billion home improvement business at Lowe's. Our 4500+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market. The Content Insights & Integration team is responsible for surfacing actionable insights across both AI-driven and traditional web-based customer interactions. Our mandate spans evaluating the quality and impact of AI-generated responses, as well as analyzing user behavior, site performance, and technical friction points across the Lowe's digital experience. By connecting evaluation frameworks, performance analytics, and strategic storytelling, the team directly influences enhancements to site experience, content strategy, and customer satisfaction. The Lead Analyst - Content Insights & Integration will serve as the subject matter expert (SME) for analytics, insights generation, and evaluation governance across both conversational AI and site operations. This role will drive operational rigor, stakeholder engagement, and strategic direction-setting for initiatives that optimize content quality and user experience. The ideal candidate combines strong analytical capabilities, program management expertise, and a passion for bridging data to action. The Lead Analyst will mentor a team of analysts, collaborate cross-functionally, and deliver insights that fuel key business decisions. Oversee execution of AI response audits and site behavior analyses across multiple business cohorts. Define and refine evaluation criteria for AI responses (accuracy, relevance, usefulness) and web analytics KPIs (bounce rate, engagement time, scroll depth, Core Web Vitals). Identify dissatisfaction trends and technical friction points; drive root cause analysis and action planning. Partner with cross-functional Product, Content, UX, and Technology teams to inform experience improvements. Own planning, prioritization, and governance of insights programs, ensuring consistency and high quality. Develop and maintain clear documentation for evaluation methodologies, content tagging, and site analytics frameworks. Establish and track KPIs for AI performance improvement, site health metrics, and team throughput. Deliver regular insight narratives, executive summaries, and deep dive analyses using visualization tools like Power BI. Coach, mentor, and upskill a team of 4-5 Analysts to foster high performance and intellectual curiosity. Influence without authority by presenting structured, data-backed recommendations to leadership forums. Champion innovation and continuous improvement in analytics processes, tooling, and strategic storytelling. 6+ years of work experience in analytics, insights, or quality evaluation roles. 3+ years of Online / Retail experience. Bachelors Degree - any discipline (preferred B.Tech / MBA). Expertise in web and AI analytics tools (Adobe Analytics, Medallia, FullStory, AI evaluation frameworks). Strong analytical, critical thinking, and problem-solving skills. Experience leading projects and managing cross-functional initiatives. Fluency in AI concepts, conversational UX, and prompt evaluation techniques. Understanding of site performance metrics, Core Web Vitals. Excellent communication and data storytelling skills (verbal, written, visual). High ownership mindset with the ability to operate independently and prioritize effectively. Proficiency with SQL, Excel, Power BI, Tableau, or Looker. Familiarity with feedback classification systems, tagging tools ( LabelStudio). Experience in customer behavior analysis, digital funnel optimization, or eCommerce experience improvement.
About Lowe's.
- Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE- 50 home improvement company serving approximately 16 million customer transactions a week in the United States.
- With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, ,Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
About Lowe's India :
About The Team :
Job Summary :
Roles & Responsibilities :
Core Responsibilities :
Years Of Experience :
Education Qualification & Certifications (optional).
Required Minimum Qualifications :
Skill Set Required :
Primary Skills (must have) :
Secondary Skills (desired) :
JIRA, Agile workflow familiarity.
(ref : iimjobs.com)
Create a job alert for this search
Lead Analyst • Bangalore, India
Related jobs
)
- Promoted
Analytics Team Lead
BigCity PromotionsBengaluru, Karnataka, India Responsible for owning the data strategy, generating brand- and campaign-specific insights, creating ROI benchmarks, and helping drive engagement and client revenue through performance recommendati...Show moreLast updated: 4 days ago
- Promoted
AI Leader
Tata ElectronicsKolar, Karnataka, India Tata Electronics Private Limited.TEPL) is a greenfield venture of the.India’s first AI-enabled state-of-the-art Semiconductor Foundry.
This facility will produce chips for applications such as power...Show moreLast updated: 8 days ago
- Promoted
RMS Technical Expert - OSAT
Tata ElectronicsKolar, Karnataka, India The RMS Technical Expert will be responsible for the design, deployment, and optimization of Reliability Monitoring Systems in an OSAT (Outsourced Semiconductor Assembly & Test) manufacturing envir...Show moreLast updated: 8 days ago
- Promoted
Ecommerce Reporting and Analytics Lead
MultiplyMiiBangalore, IN Ecommerce Reporting and Analytics Lead.Our client is a growth-focused firm that builds and scales high-performing e-commerce brands across Amazon, Shopify, and Walmart.
With a strong track record of...Show moreLast updated: 8 days ago
- Promoted
Sales Executive
GMN ConcreteNelamangala, Karnataka, India GMN Concrete specializes in the production of high-quality Ready-Mix Concrete since 2018.Our goal is to deliver concrete of the highest standards with exceptional customer service for various const...Show moreLast updated: 17 days ago
- Promoted
Data Analytics & Insights Analyst
AstreyaBangalore, IN Data Analytics & Insights Analyst.Astreya offers comprehensive IT support and managed services.Center and Network Management, Digital Workplace Services (like Service Desk, Audio Visual, and.IT Ass...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Execution Consultant
Wells FargoBangalore Rural, Karnataka, India Wells Fargo is seeking a Senior Business Execution Consultant.Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives.Ensure efficiency...Show moreLast updated: 6 days ago
- Promoted
Analytics Lead
Nirvana InsuranceBengaluru, Karnataka, India Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world.We are bringing much-needed innovation into the legacy, trillion-dollar commercia...Show moreLast updated: 26 days ago
- Promoted
Lead Digital Analyst
IndegeneBengaluru, Karnataka, India We are a technology-led healthcare solutions provider.We are driven by our purpose to enable healthcare organizations to be future-ready.
We offer accelerated, global growth opportunities for talent...Show moreLast updated: 8 days ago
- Promoted
Reporting Leader (Big Data / MES)
Tata ElectronicsKolar, Karnataka, India Power BI, Tableau, and Grafana.Deliver multiple output format reports meeting OSAT customer needs.Develop portals for internal and external users to access reports with right level of access contro...Show moreLast updated: 8 days ago
- Promoted
Lead Analyst, Pricing Analytics
Lowe's IndiaBengaluru, Karnataka, India NYSE : LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.
With total fiscal year 2022 sales of over $97 billion, approximately $92 ...Show moreLast updated: 30+ days ago
- Promoted
Lead Data Engineer & ML Analyst
EltropyBengaluru, Karnataka, India We’re looking for someone with.Design and manage scalable ETL / ELT pipelines using AWS Glue, Redshift, S3, and Kafka / Kinesis.
Architect and implement data lake and warehouse solutions following best ...Show moreLast updated: 23 hours ago
- Promoted
Lowe's - Lead Analyst - Pricing Analytics
Lowe's Services India Private limitedBangalore, India About Lowes : Lowe's Companies, Inc.NYSE : LOW) is a FORTUNE 50 home improvement company serving approximately 17 million customer transactions a week in the U.Wi...Show moreLast updated: 30+ days ago
- Promoted
Assembly Global - Senior Analyst - Digital Data Analytics & Business Intelligence
StagwellBangalore, India At Assembly, we help brands find the change to fuel business growth.We are an award-winning global brand performance agency, home to 1,600 talented people across 25 offices globally.We create uniqu...Show moreLast updated: 5 days ago
- Promoted
Security Technology Lifecycle Analyst
HR PLACEMENT CONSULTANTS (HRPC)Bangalore Rural, Karnataka, India Position - Analyst - Security Technology Lifecycle Analyst.Job Type - Full-time (Third party payroll •).The Security Technology Lifecycle Analyst plays a critical role in supporting the Corporate Se...Show moreLast updated: 21 days ago
- Promoted
Media Streaming Engineer
Tata Consultancy ServicesBangalore Rural, Karnataka, India Role • • : Media Streaming Engineer.Required Technical Skill Set : Media Streaming Engineer.Desired Experience Range : 12 - 17 yrs.
Notice Period : Immediate to 90Days only.We are currently planning to do...Show moreLast updated: 23 hours ago
- Promoted
MES Technical Developer
Tata ElectronicsKolar, Karnataka, India We are looking for an experienced.Senior MES Technical Developer.Siemens Opcenter Execution (formerly Camstar).MES solutions tailored for high-tech electronics or semiconductor manufacturing.MES wo...Show moreLast updated: 8 days ago
- Promoted
SAP Lead
Exide Energy Solutions LtdDevanahalli, Karnataka, India Exide Energy Solutions Limited (EESL) is one of the fastest growing companies who has vision to solve social issues regarding energy, environment, resource, etc with producing lithium-ion battery p...Show moreLast updated: 30+ days ago