Manager–Trust & Safety & Mystery Shopping Gambling (Visa / Mastercard / Amex / Discover Programs) (07 / 10 / 2

The Manager of Gambling Mystery / Secret Shopping is responsible for designing and leading compliance testing programs across global online gambling, betting, and gaming platforms.

This role focuses on ensuring compliance with Anti-Money Laundering (AML), financial crime prevention, fraud detection, licensing, responsible gambling practices, and payment card brand requirements (Visa VIRP, MasterCard BRAM, Amex / Discover HBR).

The Manager will oversee mystery shopping initiatives that simulate real-world customer journeys (account creation, KYC, deposits, wagers, withdrawals) to identify risks, gaps, and compliance failures before they escalate. This is a high-visibility position requiring expertise in gambling regulation, payments compliance, and fraud risk management.

The manager will lead a team of Senior Consultants and Analysts.

Key Responsibilities

• Design and execute secret shopping programs across sports betting, online casinos, poker, esports, and lottery platforms.
• Build test plans that assess end-to-end flows : registration, identity verification, deposits, game play, withdrawals, and responsible gaming features.
• Validate compliance with global gambling regulations, AML / KYC laws, and card brand requirements (VIRP, BRAM, HBR).
• Review bonus offers, wagering requirements, and terms & conditions for transparency and compliance.
• Monitor geolocation enforcement, underage gambling prevention, and self-exclusion programs.
• Identify potential money laundering, fraud, and financial crime scenarios through testing.
• Collaborate with Legal, Compliance, and Fraud Risk teams to escalate high-risk findings and define remediation plans.
• Oversee integration of penetration testing or ethical hacking results into gambling system assessments where applicable.
• Manage and mentor Senior Consultants and Analysts, ensuring professional growth and skill development.
• Produce evidence-based reports with clear documentation (screenshots, transaction details, logs).
• Prioritize risks based on severity, potential regulatory impact, and card brand requirements.
• Serve as escalation lead for gambling compliance issues.

Qualifications

Desired Attributes

Success Metrics