Analyst –Trust & Safety & Mystery Shopping Gambling (Visa / Mastercard / Amex / Discover Programs)

The Analyst will support the execution of gambling mystery shopping programs across online betting, casino, poker, esports, and lottery platforms. Reporting to the Director and working alongside Senior Consultants, this role contributes to the identification of compliance risks in Anti-Money Laundering (AML), financial crime prevention, responsible gambling regulations, and payment card brand requirements (Visa VIRP, MasterCard BRAM, Amex / Discover HBR).

The Analyst is responsible for assisting in mystery shopping assignments, capturing evidence, documenting findings, and supporting the preparation of compliance reports. This is an entry- to mid-level role designed for candidates with strong analytical skills and interest in gambling compliance and risk management.

Key Responsibilities

• Assist in conducting gambling mystery shopping assignments across multiple platforms.
• Simulate customer experiences including registration, KYC, deposits, wagers, and withdrawals.
• Document findings with detailed evidence such as screenshots, notes, and transaction records.
• Support Senior Consultants in analyzing risks and compliance gaps.
• Help prepare reports for compliance, risk, and leadership stakeholders.
• Stay up-to-date on gambling regulations, AML requirements, and responsible gaming best practices.
• Ensure all test data, credentials, and personal information are handled securely and ethically.

Qualifications

Desired Attributes

Success Metrics