Contact Center Application Developer

Tata Consultancy ServicesRepublic Of India, IN

1 day ago

Job description

Exp Req : 5 to 12 years of experience.

Job Locations : Bangalore, Hyderabad, Chennai, Delhi.

Key Skills :

Realtime & Historical reporting analytics
IVR Bots, Chatbots, Speech analytics, Workforce Management
Experience with CRM integrations such as Salesforce, SAP
Agent scripts
Good analytical and communication skills.

Project Overview : We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.

Role Scope / Deliverables :

Design, develop, and implement Genesys Cloud solutions to meet business requirements.

Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management.

Integrate Genesys Cloud with other systems and platforms as needed.

Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations.

Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality.

Provide ongoing support and maintenance for existing Genesys Cloud applications.

Stay up to date with the latest Genesys Cloud features, updates, and best practices.

Document technical specifications, configurations, and procedures.

Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance.

Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience.

Lead and participate in code reviews to maintain high standards of code quality and performance.

Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement.

Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions.

Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff.

Participate in disaster recovery planning and testing to ensure business continuity.

Conduct regular system audits and implement necessary changes to enhance security and compliance.

Engage with vendors and third-party service providers to resolve technical issues and optimize system performance.

Analyze and report on system metrics and user feedback to identify areas for improvement and innovation.

Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives

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Application Developer • Republic Of India, IN

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