Cloud Contact Center Developer
Persistent SystemsPune, Republic Of India, IN2 days ago
Job descriptionDesign and configure Amazon Connect instances, contact flows, routing profiles, and queues. Develop and maintain custom integrations with CRM platforms (e.G., Salesforce Service Cloud Voice). Implement IVR systems, call routing, and telephony configurations. Build and optimize Lambda functions for backend logic and automation. Integrate Amazon Connect with AWS services (Lambda, S3, Kinesis, Lex, Polly) and third-party applications. Collaborate with cross-functional teams to gather requirements and deliver scalable solutions. Ensure security, compliance, and high availability of solutions. 3–9 years of experience in AWS cloud solutions, with hands-on experience in Amazon Connect. Strong knowledge of AWS services (Lambda, S3, Kinesis, CloudWatch). Proficiency in scripting / programming (Python, Node.Js) for Lambda functions. Familiarity with REST APIs, JSON, and integration best practices. Experience with contact center technologies, VoIP, and telephony systems. AWS Certifications (Solutions Architect, Developer) preferred. Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage : group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
About Position :
We are looking for an Amazon Connect Developer to design, develop, and implement cloud-based contact center solutions using Amazon Connect and AWS services. You will work on building scalable, secure, and integrated solutions for enterprise clients.
- Role : AWS Connect Developer
- Location : All Persistent Locations
- Experience : 3 to 9 Years
- Job Type : Full Time Employment
What You'll Do :
Expertise You'll Bring :
Benefits :
Values-Driven, People-Centric & Inclusive Work Environment :
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
Let’s unleash your full potential at Persistent - persistent.Com / careers
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
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Cloud Developer • Pune, Republic Of India, IN
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