Contact Center Technology Specialist

Overview :

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet

Job Title : Network Engineering Senior Engineer

Location : Chennai

Work Type : Hybrid

Position Description :

Key Responsibilities

• Implement and maintain Nice CXone, Verint, and Dialer technologies.
• Drive new use cases, feature enhancements, and advanced capabilities.
• Manage system integrations with existing enterprise tools and platforms.
• Handle upgrades, patches, and release cycles.
• Monitor system health and ensure high availability and performance.
• Provide operational support, including on-call duties.

Technical Skills Required

Experience & Education

TekWissen® Group is an equal opportunity employer supporting workforce diversity.