Contact Center Technology Implementation

Primary skill : Contact Center Technology Implementation

Must Have skills : Genesys+Tech Arch+ Tech Manager

Experience : 15+ Years

Location : Pan India

Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills : Contact Center Technology Implementation

Good to have skills : NA

Minimum 15 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary :

As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities

• You will work closely with our clients to design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following :
• Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
• Business Development : Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects
• People Development : Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.
• Project Delivery : Lead a team of contact center transformation consultants and engage with the client and implementation team : for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities
• Provide best practices guidance and implement approach based on industry or process benchmarks
• Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.
• Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.

Bring your best skills forward to excel at the role :

Professional & Technical Skills :

1. AWS contact center,

2. Amazon Connect flows,

3. AWS Lambda and Lex bots,

4. Amazon Connect Contact Center

1. Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe

2. Level : Senior Manager

3. Location : Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai.