Cloud Contact Center Architect

Our technology services client is seeking multiple Cloud Contact Center Architect to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role :

Role : Cloud Contact Center Architect

Experience : 12- 15 Years

Location : Bengaluru, PAN India

Notice Period : Immediate- 15 Days

Mandatory Skills : Cloud Contact Center, Genesys, Amazon Connect, CRM platforms

Job Description :

• We are seeking a highly experienced Contact Center Architect with 12 to 15 years of experience to join our team
• As a Contact Center Architect you will be responsible for designing and architecting Genesys Cloud CXAmazon Connect Nice CXOne solutions based on business requirements and technical considerations
• You will collaborate with stakeholders lead the implementation and configuration of respective Contact center platforms solutions and oversee the integration with other systems and applications
• Additionally you will be the SPOC for the clients and also provide technical guidance and support to the contact center team to troubleshoot complex technical issues and stay UpToDate with the latest AI features and capabilities across the contact center platforms Genesys Cloud CX, Amazon Connect Nice CXOne

Responsibilities :

Desired Skills

If you are interested, share the updated resume to madhuri.p@s3staff.com