Sales Operations and Admin Support Executive – North

Summary :

Sales Operations and Admin Support Executive – North reports solid line to the India Operations Manager; he / she has a daily work relationship to the RGM (Regional General manager) and the Channel partners and End Customers. This role is responsible for providing Sales and Admin support to the region and enable the Regional Business Manager to achieve and exceed their sales targets and business objectives.

He / she ensures quality execution for the Country Operations Processes and needs to interface with the local Sales team, Vertical Managers, Corporate team, Supply Chain & Logistics, Regulatory, Service Operations and the Shared Service Center in Mumbai to ensure efficient and timely handling of our Lead to Order processes of the region he / she works for.

Roles & Responsibilities :

Sales Operations :

• Collaborate closely with Regional General Managers to help them achieve and surpass sales targets.
• Support the Sales team including order processing (C4C), business case preparation, approvals as per matrix and ensuring compliance across all stages
• Maintain audit related documents for compliance, with zero non-conformities in business operations
• Liaise with Finance, COS, and Logistics teams to facilitate timely payments, stocks, billing, dispatch, delivery, and product returns.
• Support Sales and Channel Partners with tender related documents and activities
• Provide end-to-end support for orders secured through tender processes.

Channel Management & OEM Support :

General Administrative Support :

Tool Adoption & Business Process Support :

Project management :

Education, Skills and Experience :

Minimum 7-8 years of previous similar work experience

Excellent communication skills on all levels

Self-Initiator

Strong Analytical Skills

Ability to plan, organize and prioritize work

Excellent Excel Skills

Strong project management skills

Good problem-solving skills

Excellent communication, presentation and relationship skills

Must be resourceful in seeking out information, sales tools, and documentation from many internal and external sources.

Able to work without close supervision

Strong team-player and driver (particularly across a virtual network)