NeoXam - Product Support Engineer - System Troubleshooting

Position : Product Support Engineer

Experience : 35 Years

Location : Noida

Functional Area : Product Support

Job Summary

We are seeking a proactive and technically proficient Product Support Engineer with 35 years of experience in product support and complex system troubleshooting.

Based in Noida, this role is critical for ensuring the stability and performance of our applications, requiring hands-on expertise in Unix, Oracle Database, and Java.

The ideal candidate must excel at real-time issue resolution, root cause analysis, and managing global stakeholder communication, including supporting issues during non-working hours.

Key Troubleshooting and Response :

• Troubleshoot complex technical issues in real-time with a focus on achieving fast response times.
• Provide client-facing managers with up-to-the-minute details on issues as they are found, ensuring clear and timely internal communication.
• Respond promptly to alerts raised for any system failures.

Technical Analysis and Resolution :

System Operations and Monitoring :

Stakeholder Management and Support :

Core Technology Stack :

Technical Skills : Strong technical analysis, troubleshooting, and code debugging capabilities.

Analytical Skills : Proven ability to analyze complex problems in a structured manner and demonstrate multitasking effectiveness.

Communication : Excellent business communication skills for interacting with global stakeholders and internal managers.

Preferred Skills :

(ref : hirist.tech)