Branch Management & Strategy :
- Manage all aspects of the branch including compliance, underwriting, operations, sales, and processing teams.
- Plan and execute strategic initiatives to achieve branch targets and overall business objectives.
- Expand and retain the customer base for affordable home loans through strong customer and channel partner relationships.
- Ensure smooth functioning of the entire lending lifecycle-from inquiry and application to verification, disbursement, collection, and post-sales service.
Compliance & Risk Management :
Ensure compliance with Audit / NHB regulations and internal company policies.Maintain robust checks to ensure high-quality loan portfolios with minimal delinquency.Monitor and control risk at the branch level through strong governance and adherence to process frameworks.Team Leadership & Development :
Drive sales productivity by effectively managing Sales Managers and cross-functional teams.Oversee hiring, training, performance management, and reward & recognition programs.Provide continuous guidance, mentorship, and motivation to enhance team performance.Business Development :
Build and develop a balanced sourcing mix comprising direct and indirect channels.Strengthen relationships with channel partners, DSAs, connectors, and local influencers.Manage escalations related to customers and partners, ensuring timely resolution.Market Intelligence :
Stay updated on market trends, competitor activities, and regulatory changes.Provide actionable insights to senior management to support strategic decision-making.Skills & Competencies :
Strong understanding of affordable housing finance and lending operations.Proven experience in managing sales, credit, and operations teams.Excellent communication, negotiation, and customer relationship management skills.Strong analytical skills with an understanding of risk and policy frameworks.Ability to drive business growth while maintaining high compliance standards.Qualifications :
Graduate / Postgraduate in Finance, Business Administration, or related fields.6-12 years of relevant experience in housing finance / NBFC sector, with at least 2-3 years in a branch leadership role.(ref : iimjobs.com)