Senior Technology Manager

Your Responsibilities, Impact & Contribution

• Strategy execution
• Ensure business leaders are well-informed about AGS tech strategy, particularly Acumen Intelligent Workforce Platform (IWP) by consulting with them and understand existing challenges and new opportunities
• Help business leaders grow value of their operations by advising and supporting on technology solutions
• Understand and clarify business problems and help identify solutions, working with product teams to build use cases that solve these problems, whilst avoiding bringing in the wrong technologies
• Adoption of Acumen IWP and Partner technologies
• Lead / guide leaders to maximise adoption of the Acumen IWP
• Understand adoption barriers and work with technology and operations teams to overcome these
• Support AGS program leaders, EDs and VPs with overall technology strategy
• Creating business cases for TSIB
• ROI monitoring
• Ensure accountability as role of business sponsor
• Acts as the escalation point for PO, Leadership and Clients on technology and partnership issues related to service.
• Collaborates with other Global Business Services (GBS), as well as Finance & Business Solutions (FBS) team resources to better serve our Program Offices and Clients.
• Establishes open communications with Technology Partners and PO Leadership teams
• BD / Presales
• Work with Pre-Sales engineer on new BD opportunities as / when needed
• Work with Risk / compliance / legal on security and contractual situations to ensure that technology products are compliant, and our legal frameworks are correct

Qualifications, Skills, and Experience