Desktop Investigation
- Trigger identification through data at intimation / Referral stage
- Social media searches
- Cold calling using digital platforms
- Identify key business people, link analysis
Claim Investigation
Allocation of assigned claims to respective vendors with case relevant triggersFollow up for IR and TAT managementLevel 1 QC clearance & validate the submissions against shared triggersSuccess in claim investigation based upon strong medical & legal evidencesPreparing reports based on findings and observations and guide / Gathering and Analyzing the facts and developing & creating evidence which stands in court of lawReport submission and coordination with claims team.Evidence Matrix Assurance
Ascertain evidence quality as per matrixValidate each & every evidence with the case triggersDMS of hardcopy maintenanceEscalation Management
Document Complaince through Field Investigation of HVCFurther Requirement ComplainceOFR and CFR with Stake holdersData Management
MIS preparation and report reconciliationPayment reconciliation with VendorsProject trackingVendor Management
Vendor Empanelment & Training & DevelopmentEnsure the ethics and compliance during managing the external investigators and self- investigation of casesVendor Payment ReconciliationMandatory Skills
Assessment of case triggers & provide to external vendors for filed investigationValidation of submitted evidences basis upon medical ethics , retrieved from the filed investigationSkills Required
Data Management, claim investigation , Vendor Management, link analysis, Payment Reconciliation, Mis Preparation