Associate Service Delivery

Coordinate end-to-end assessment delivery including scheduling, logistics, and platform readiness.

Liaise with clients, vendors, and internal teams to ensure smooth execution of online and offline assessments.

Monitor live assessments and resolve technical or operational issues in real-time.

Ensure compliance with assessment protocols, security standards, and data privacy regulations.

Manage and update MIS / reports on assessment schedules, participation, and outcomes.

Support content and technical teams in preparing test materials and uploading them to platforms.

Train and guide exam proctors / invigilators on process and platform usage.

Conduct quality checks before and after assessments to maintain service excellence.

Analyze assessment results and prepare client-ready reports with key insights.

Identify process improvement opportunities to enhance delivery efficiency and client satisfaction.