Analyst - Customer Facing E&C / Cross-boarder Country Support

About the Job

Our Team :

Sanofi Business Operations (SBO) – Go-To-Market Capabilities (GTMC) is a newly established team that aims to standardize and centralize customer-facing operations across Sanofi's Global Business Units (GBUs). Located in Hyderabad, this team plays a pivotal role in supporting the execution and modernization of Sanofi's commercial strategy, improving efficiency through the consolidation of tools, processes, and stakeholder collaboration.

Main Responsibilities

• E&C Support Activities :
• Manage data updates for Fair Market Value (FMV) rates, hospitality rules, and contracts.
• Handle administrative tasks like user access creation, cleanup of inactive users, and participant bulk uploads for OneCRM and cross-border instances.
• Veeva CRM Platform Support :
• Draft user acceptance test scripts for monthly feature releases.
• Analyze user workflows to identify optimization opportunities.
• Configure system settings and automate workflows for better efficiency.
• Provide technical support and maintain a knowledge base of common issues and solutions.
• Data Analysis & Reporting :
• Develop and maintain reports to monitor tool adoption and engagement KPIs.
• Ensure data accuracy and consistency across cross-border and local CRM instances.
• System Administration :
• Manage user access, ensuring proper security and access controls.
• Support data sync troubleshooting, especially tiering between local and global systems.
• Continuous Improvement :
• Stay current on industry trends and CRM tools.
• Support initiatives related to implementation of new tools or features that improve system capabilities.

People :

Performance :

Process :

About You

Experience :

Soft Skills :

Technical Skills :

Education :

Languages :

Personal Characteristics :

Why Join Us

At Sanofi, we empower employees to grow and thrive while bringing life-changing science to the world. Enjoy flexible opportunities for advancement, a collaborative work environment, competitive benefits, and a mission that truly matters.

Pursue progress, discover extraordinary

We are proud to be an equal opportunity employer embracing diversity, equity, and inclusion. Learn more about our culture at sanofi.com .

Skills Required

commercial operations support, data analysis & reporting