Job Title : AR Caller (Accounts Receivable Caller)
Location : Chennai
Experience : 1–3 years in AR Calling
Qualification : Any Graduate
Key Responsibilities :
- Make outbound calls to insurance companies in the US to resolve unpaid or denied claims.
- Understand and analyze Explanation of Benefits (EOB), Claim Denials, and other payer communications.
- Follow up with payers on outstanding claims in a timely and effective manner.
- Take appropriate action based on the status of the claim (e.g., appeal, reprocess, rebill, escalate).
- Document all call activities and update systems with relevant information.
- Meet daily / weekly productivity and quality benchmarks.
- Communicate effectively with internal teams (coding, billing) to resolve claim-related issues.
Requirements :
Good understanding of the US Healthcare RCM process, especially AR follow-up.Knowledge of healthcare terminology, CPT / ICD codes, and common denial reasons.Familiarity with insurance guidelines (Medicare, Medicaid, Commercial Payers).Excellent verbal communication and listening skills (US Accent preferred).Proficiency in MS Office and experience using medical billing software (e.g., EPIC, Athena, NextGen).Willingness to work in night shifts (US time zones).Regards,
Kavya
9342785373
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Skills Required
Ar Caller, Ar Calling, DENIALS, Hospital Billing