This job offer is not available in your country.
Gainsight Administrator
IRIS Centre of Excellence - IndiaBangalore, IN8 days ago
Job descriptionManage integrations between Gainsight and other systems (Salesforce, data warehouses, support platforms) Monitor and troubleshoot data sync issues and integration failures Develop and maintain data transformation workflows to ensure accurate customer health scoring Create and optimize data load processes for customer data, usage metrics, and engagement information Build and maintain dashboards, reports, and analytics for various stakeholder groups Design customer health scorecards and risk indicators Create executive-level reporting on customer success metrics and KPIs Support ad-hoc reporting requests and data analysis needs Identify opportunities to automate manual processes within Gainsight Configure automated workflows, CTAs (Calls to Action), and playbooks Implement best practices for customer lifecycle management Optimize Journey Orchestrator programs for customer engagement Provide technical support to Customer Success Managers and other Gainsight users Conduct training sessions for new features and functionality Create and maintain documentation for processes and configurations Collaborate with onshore teams to understand requirements and deliver solutions 2+ years of hands-on experience as a Gainsight Administrator Strong understanding of Gainsight NXT platform capabilities and limitations Proficiency in Salesforce administration and integration Experience with data analysis and SQL queries Knowledge of REST APIs and integration tools (MuleSoft, Workato, or similar) Bachelor's degree in Computer Science, Information Systems, Business, or related field Experience working in Customer Success, SaaS, or technology environments Proven track record of managing enterprise software platforms Experience working in offshore / remote teams with global stakeholders Excellent written and verbal communication skills in English Strong analytical and problem-solving abilities Ability to work independently with minimal supervision Flexibility to accommodate meetings across different time zones Detail-oriented with strong organizational skills Gainsight Level 2 or Level 3 Administrator certification Experience with data visualization tools (Tableau, Power BI) Knowledge of customer success metrics and best practices Experience with agile project management methodologies Familiarity with JavaScript, HTML, or other web technologies
Dear All,
We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Gainsight Administrator.
Position Overview
We are seeking a skilled Gainsight Administrator to join our Customer Success Operations team in an offshore capacity. This role will be responsible for managing, configuring, and optimizing our Gainsight platform to support our global customer success initiatives. The ideal candidate will work collaboratively across time zones to ensure our customer success teams have the tools and insights they need to drive customer outcomes.
📍 Location : Remote (Work from Home)
🕒 Shift : 2 PM to 11 PM
📅 Work Days : Monday to Friday
Weblink : iris.co.uk
Key Responsibilities
Platform Administration & Configuration
- Manage day-to-day administration of the Gainsight platform, including user management, permissions, and security settings
- Configure and maintain Rules Engine, Data Designer, Journey Orchestrator, and other Gainsight modules
- Design and implement custom objects, fields, and relationships to support evolving business requirements
- Maintain data integrity through regular audits, cleanup activities, and validation processes
Integration & Data Management
Reporting & Analytics
Process Optimization & Automation
Stakeholder Support & Training
Required Qualifications
Technical Skills
Professional Experience
Soft Skills
Preferred Qualifications
Interested candidate please share your resume to siva.arun.m@iris.co.uk
Create a job alert for this search
Administrator • Bangalore, IN
Related jobs
%20Pvt%20Ltd)
)
- Promoted
Aircraft Propulsion Systems Architect
HCLTechDevanahalli, Karnataka, India September, 2025,Saturday (9AM-2PM).Cessna Business park, Kaverappa Layout, Kadubeesanahalli, Bengaluru, Karnataka 560103.
Aircraft Propulsion Systems Architect for Engine Nacelles.Full lifecycle dev...Show moreLast updated: 8 days ago
- Promoted
Automation Engineer
Tata ElectronicsKolar, Karnataka, India Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt.India’s first AI-enabled state-of-the-art Semiconductor Foundry.
This facility will produce chips for applications such as power manageme...Show moreLast updated: 8 days ago
- Promoted
- New!
Nutanix Administrator
ITC InfotechBengaluru, Karnataka, India Candidate is having good know of Nutanix and VMware platforms.Candidate is also having good administration and troubleshooting skills.
Having adequate knowledge of OSs and patching Windows servers.Show moreLast updated: 14 hours ago
- Promoted
Senior Quality Assurance Automation Engineer
Andor TechBangalore Rural, Karnataka, India Location : Work From Office (5 Days).We are seeking a skilled QA / Automation Engineer with hands-on experience in API, Web, Desktop, and Mobile application testing.
The candidate should have strong au...Show moreLast updated: 8 days ago
- Promoted
RMS Technical Expert - OSAT
Tata ElectronicsKolar, Karnataka, India The RMS Technical Expert will be responsible for the design, deployment, and optimization of Reliability Monitoring Systems in an OSAT (Outsourced Semiconductor Assembly & Test) manufacturing envir...Show moreLast updated: 8 days ago
- Promoted
Cluster Manager
QuanteanNelamangala, Karnataka, India Appraise loan proposals & meet customers.Lead & motivate Sales Officers & sourcing agents.Plan monthly marketing activities & drive business.
Ensure team productivity targets are achieved.Manage del...Show moreLast updated: 5 days ago
- Promoted
Sales Executive
GMN ConcreteNelamangala, Karnataka, India GMN Concrete specializes in the production of high-quality Ready-Mix Concrete since 2018.Our goal is to deliver concrete of the highest standards with exceptional customer service for various const...Show moreLast updated: 17 days ago
- Promoted
AEM Guides Platform Administrator
Acesoft Labs (India) Pvt LtdBangalore The roles and responsibilities : - Own and manage the authoring and publishing workflows in AEM Guides, including troubleshooting and triaging wor...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Execution Consultant
Wells FargoBangalore Rural, Karnataka, India Wells Fargo is seeking a Senior Business Execution Consultant.Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives.Ensure efficiency...Show moreLast updated: 6 days ago
- Promoted
Unit-Level Traceability Technical Expert – OSAT
Tata ElectronicsKolar, Karnataka, India Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt.India’s first AI-enabled state-of-the-art Semiconductor Foundry.
This facility will produce chips for applications such as power manageme...Show moreLast updated: 8 days ago
- Promoted
Reporting Leader (Big Data / MES)
Tata ElectronicsKolar, Karnataka, India Power BI, Tableau, and Grafana.Deliver multiple output format reports meeting OSAT customer needs.Develop portals for internal and external users to access reports with right level of access contro...Show moreLast updated: 8 days ago
- Promoted
Oracle R12 EBS SCM ASCP Consultant
Hexaware TechnologiesBangalore Rural, Karnataka, India Position Title : Oracle R12 EBS SCM ASCP Consultant.Location : Any Hexaware Locations.This position involves leading the implementation, configuration, and support of Oracle R12 SCM modules, Inventor...Show moreLast updated: 16 days ago
- Promoted
AWS Administrator
HyqooBangalore, IN Monitor and administer AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Develop and maintain high-availability and disaster recovery solution...Show moreLast updated: 15 days ago
- Promoted
Middleware Administrator - DSU
MphasisBengaluru, Karnataka, India Role : Middleware Administrator -.DSU (Digital Security Utility) / MFA (RSA) / SSO (Siteminder).We are seeking a skilled Middleware Administrator with hands-on experience in Digital Security Utility (...Show moreLast updated: 18 days ago
- Promoted
Billing & Accounts Administrator (AP / AR)
Telelink Business SystemsBangalore, IN Own Telelink’s end-to-end billing and collections cycle and keep cashflow smooth.You’ll raise accurate invoices, manage accounts payable / receivable, reconcile bank feeds, and provide clean month-en...Show moreLast updated: 5 days ago
- Promoted
Security Technology Lifecycle Analyst
HR PLACEMENT CONSULTANTS (HRPC)Bangalore Rural, Karnataka, India Position - Analyst - Security Technology Lifecycle Analyst.Job Type - Full-time (Third party payroll •).The Security Technology Lifecycle Analyst plays a critical role in supporting the Corporate Se...Show moreLast updated: 20 days ago
- Promoted
- New!
Media Streaming Engineer
Tata Consultancy ServicesBangalore Rural, Karnataka, India Role • • : Media Streaming Engineer.Required Technical Skill Set : Media Streaming Engineer.Desired Experience Range : 12 - 17 yrs.
Notice Period : Immediate to 90Days only.We are currently planning to do...Show moreLast updated: 14 hours ago
- Promoted
SAP Lead
Exide Energy Solutions LtdDevanahalli, Karnataka, India Exide Energy Solutions Limited (EESL) is one of the fastest growing companies who has vision to solve social issues regarding energy, environment, resource, etc with producing lithium-ion battery p...Show moreLast updated: 30+ days ago