Talent.com
E Commerce Operations Lead

E Commerce Operations Lead

ConfidentialGurugram, India, Gurgaon / Gurugram
18 hours ago
Job description

Job Title : E-Commerce Operations Lead

Location : Gurgaon, India

Experience : 8–12 Years

Industry Preference : Retail | Fashion | Apparel | Watches | Consumer Durables

CTC : Up to 40 LPA

Reporting To : Head of Sales

Interested candidates can WhatsApp their CV at +91 85860 15169

Or email at [HIDDEN TEXT]

About the Role :

We are looking for an experienced and dynamic E-Commerce Operations Lead to spearhead online business operations across owned digital channels and marketplace platforms. The ideal candidate will be a growth-driven professional with a deep understanding of D2C, marketplace operations, and digital commerce strategy.

Key Responsibilities :

1. Own E-Commerce Platform Management

  • Drive growth and business performance across the company's e-commerce website and mobile app .
  • Partner with Product and Tech teams to optimize user experience and increase adoption.
  • Utilize the app as a channel for exclusive offers, loyalty programs, and repeat-purchase campaigns .
  • Collaborate with the Marketing team on performance marketing, customer acquisition, and retention programs.

2. Marketplace & Quick Commerce Partnerships

  • Manage listings, catalogues, and performance across major marketplaces (Amazon, Flipkart, etc.) and quick commerce platforms.
  • Optimize visibility, pricing, and promotions to maximize revenue and profitability.
  • Liaise with account managers to ensure compliance with platform policies and manage daily operations effectively.

    • 3. Operations & Fulfilment

  • Ensure seamless order fulfilment , inventory management, and logistics coordination across all digital channels.
  • Monitor SLAs , returns, escalations, and the last-mile delivery experience to ensure customer satisfaction.

    • 4. Marketing & Promotions

  • Collaborate with the Marketing team to conceptualize and execute online campaigns, offers, and digital promotions.
  • Track campaign performance, analyze KPIs, and recommend data-driven improvements for better ROI.

    • 5. Product & Category Management

  • Own the online product catalogue , pricing, bundling, and merchandising strategy.
  • Drive assortment planning based on consumer trends, insights, and seasonal requirements.
  • Partner with business and marketing teams on new product launches, festive collections , and digital exclusives .

    • 6. Data, Reporting & Optimization

  • Track and analyze key app metrics : installs, conversions, engagement, and retention .
  • Deliver actionable insights and regular performance dashboards for leadership review.
  • Recommend initiatives to continuously improve digital sales performance and customer experience .

    • Qualifications & Experience :

  • Bachelor's degree in Business, Marketing, or related field ; MBA preferred .
  • 8–12 years of experience in E-Commerce Operations , across both marketplaces and owned platforms .
  • Strong understanding of D2C business models, online sales growth, and digital category management .
  • Proven track record of scaling e-commerce performance and driving revenue targets.
  • Hands-on experience with cross-functional collaboration (Tech, Marketing, Operations, Finance).
  • Analytical mindset with proficiency in digital tools, dashboards, and data-driven decision-making.
  • Excellent communication, stakeholder management, and leadership skills .
  • Experience in retail, fashion, watches, or consumer durables is highly desirable.

    • Working Conditions :

  • Full-time position based in Gurgaon, India .
  • Occasional travel within India for key events, reviews, and partnerships.

    • Skills Required

    Performance Marketing, Inventory Management

    Create a job alert for this search

    Operation • Gurugram, India, Gurgaon / Gurugram

    Related jobs
    • Promoted
    ECommerce Operations Simulation Expert

    ECommerce Operations Simulation Expert

    TuringDelhi, Republic Of India, IN
    In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against. Recreate operational workflows for.KYC, AML, GD...Show moreLast updated: 4 days ago
    • Promoted
    Ecommerce Manager

    Ecommerce Manager

    The Real Estate CONNECTnew delhi, India
    E-commerce & Digital Promotions Manager.Merge online selling expertise with strategic digital marketing to drive visibility and enrollment for online programs. Craft customer journeys that convert a...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Business Development Manager – Books (E-commerce)

    Business Development Manager – Books (E-commerce)

    DistaNew Delhi, Delhi, India
    Business Development Manager- Books (e-commerce).E-commerce / Marketplace Management.We at Dista are seeking a dynamic and data-driven. This role involves end-to-end ownership of the category, from ...Show moreLast updated: 13 hours ago
    • Promoted
    Ecommerce Lead / Manager - Marketplaces

    Ecommerce Lead / Manager - Marketplaces

    SEREKONoida, Uttar Pradesh, India
    SEREKO is India’s 1st Psychodermatology Skincare brand, on a mission to revolutionise the Skincare industry by educating consumers and addressing the skin concerns arising out of mental stress and ...Show moreLast updated: 3 days ago
    • Promoted
    Marketplace Operations Lead

    Marketplace Operations Lead

    HINDCO Consulting ServicesDelhi, Republic Of India, IN
    Manage day-to-day operations of e-commerce marketplaces such as Amazon, Flipkart, Myntra, etc.Plan and execute promotional offers, discounts, and schemes in coordination with sales teams.Monitor or...Show moreLast updated: 7 days ago
    • Promoted
    Store Operations Lead

    Store Operations Lead

    KAZO BrandsDelhi, Republic Of India, IN
    The ideal candidate will be responsible for Store Operations ensuring sales performance, customer satisfaction, and staff training and development along with visual merchandising.You will work to f...Show moreLast updated: 7 days ago
    • Promoted
    Ecommerce Operations Workflow Creator

    Ecommerce Operations Workflow Creator

    TuringDelhi, Republic Of India, IN
    In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of.Your contributions will be key to. AI-generated outputs, and ensuring high standards of.Vali...Show moreLast updated: 4 days ago
    • Promoted
    ECommerce Marketing Lead

    ECommerce Marketing Lead

    Pinq PolkaFaridabad, Republic Of India, IN
    At Pinq, we’re more than just a women’s lifestyle brand—we’re on a mission to bring premium, thoughtfully designed products that add comfort, style, and confidence to everyday life.As we continue t...Show moreLast updated: 5 days ago
    • Promoted
    Instant Commerce Performance Lead

    Instant Commerce Performance Lead

    FraganoteDelhi, Republic Of India, IN
    Optimize campaigns for critical metrics including CAC, ROAS, LTV, CPA, CTR, and retention.Develop and run geo-targeted and hyperlocal campaigns, tailored to Q-commerce delivery zones and demand pat...Show moreLast updated: 25 days ago
    • Promoted
    E-commerce Associate

    E-commerce Associate

    Touch925New Delhi, Delhi, India
    Touch925 is a leading silver jewellery brand committed to delivering timeless elegance through exceptional craftsmanship. With a focus on quality and innovation, we create jewellery pieces that insp...Show moreLast updated: 18 days ago
    • Promoted
    Operations Lead

    Operations Lead

    KapableDelhi, Republic Of India, IN
    This role sits at the core of Kapable’s growth engine, ensuring seamless lead management, optimized CRM workflows, actionable reporting, and cross-functional alignment. You will be the bridge betwee...Show moreLast updated: 30+ days ago
    • Promoted
    Brand Operations Manager

    Brand Operations Manager

    SNEAKWEARnew delhi, delhi, in
    Sneakwear is expanding the team!.This role is perfect for someone who’s sharp, organized, and hungry to grow.Someone who wants to work directly with the founder at an e-commerce brand from the insi...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Shopify Digital Operations

    Shopify Digital Operations

    TIGI HRDelhi, India
    Shopify Digital Operations Specialist.Work Hours : Full-time, UK shift.Our client is a fast-growing wellness brand dedicated to creating innovative products that promote mindfulness and well-being.W...Show moreLast updated: 7 hours ago
    • Promoted
    E-commerce Operations Associate

    E-commerce Operations Associate

    ConfidentialGurugram, Gurgaon / Gurugram, India
    Ensure that every product leaving our warehouse reflects the precision and care WHY Nutrition stands for.As an Operations Associate, you will manage daily order fulfilment, last-mile coordination, ...Show moreLast updated: 10 days ago
    • Promoted
    Ecommerce Specialist

    Ecommerce Specialist

    ZafifyDelhi, India, India
    Create, manage, and optimize product listings on marketplaces.Manage and execute promotional campaigns.Compile and maintain an accurate and comprehensive product catalog. Manage marketing campaigns ...Show moreLast updated: 1 day ago
    • Promoted
    Ecommerce Manager

    Ecommerce Manager

    KarwanNew Delhi, Delhi, India
    We’re Hiring! Brand Sales & Marketing Manager – Gurgaon (On-site).MagSafe accessories, and tech gear.Our products cater to leading smartphone brands like. Phone, Samsung, and OnePlus etc.Brand Sales...Show moreLast updated: 7 days ago
    • Promoted
    ecommerce operations manager

    ecommerce operations manager

    ConfidentialDelhi, India
    Coloressence is one of the fastest growing 'Made in India' color cosmetics brands.We are focused on manufacturing and marketing premium quality cosmetics at affordable prices, delivering beauty pro...Show moreLast updated: 10 days ago
    • Promoted
    E Commerce Head

    E Commerce Head

    ConfidentialNoida
    Lead and oversee day-to-day operations, ensuring efficiency and productivity.Manage and mentor a team and foster a collaborative and results-driven work environment. Utilize extensive knowledge and ...Show moreLast updated: 30+ days ago