E Commerce Head

Key Responsibilities :

• Lead and oversee day-to-day operations, ensuring efficiency and productivity.
• Manage and mentor a team and foster a collaborative and results-driven work environment.
• Utilize extensive knowledge and experience in ecommerce to optimize business processes.
• Implement strategic initiatives to enhance the companys overall operational performance.
• Collaborate with cross-functional teams to drive innovation and continuous improvement.
• Ensure adherence to quality standards, timelines, and project deliverables.
• Foster a culture of loyalty, responsibility, and excellence within the team.
• Identify potential customer and takes it as an opportunity to boost top-line revenue growth, customer acquisition levels, and profitability.
• Building and managing the relationship with current customers and increasing the reach by adding new customers for our top-line sales growth.
• Identify the Customers needs and suggest appropriate products to meet his requirement.
• Build long-term relationships with customers to grab all new / possible sales opportunities.
• Proactively seek new business opportunities in the market.
• Set up meetings / calls with customers to finalize various deals & promotions.
• Monitoring weekly, monthly, and quarterly achievements & shortcomings against targets.
• Coordinating with internal & external stakeholder related to system communication for smooth functioning of Backend.
• Keeping an eye on business profitability and reporting on a regular basis
• Keep an eye on best practices in the market and work on related improvement areas.

Skills Required

e-commerce, Customer Acquisition, Business Development, Operations