This job offer is not available in your country.
![▷ [3 Days Left] Technical Support Analyst](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Esri%20India){kind=logo}
▷ [3 Days Left] Technical Support Analyst
Esri IndiaIndia18 hours ago
Job descriptionExcellent in customer communication, management, and presentation skills. Establish trust and relationship with Esri India Users and act as a GIS SME for the customer. Experience with Esri software and strong problem solving and analytics skills in addressing and resolving technical issues of ESRI mainly ArcGIS Enterprise (ArcGIS Server, ArcGIS Enterprise Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server), ArcGIS Desktop, ArcGIS Online, and ArcGIS Runtime and Field Apps. Hands on experience in working with Enterprise Geodatabases, Versioning, Replication and Installation, Configuration over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases. Work closely with Esri Enterprise Managed Services team and manage user environments hosted on Esri’s technology. Strong problem solving and analytics skills in addressing and resolving technical issues of ESRI and its inter-related technologies. Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology , key national security industry domains and technical trends. Experience in the implementation of Enterprise Information System (EIS) frameworks and platform architectures from requirements including IT and GIS strategies, cloud patterns, security, scalability , and licensing. Knowledge of or the ability to learn Windows and Linux operating systems including SSL, ports, web server permissions, load balancers, LAN / WAN technology, and installation, configuration, and performance of ArcGIS Enterprise and related technologies. Understanding of systems administration and troubleshooting of multiple operating systems like Windows and Linux / Unix. Ability to understand and communicate technical information clearly. Willing to travel with short notice and able to re-locate as per the need of the organization. Ability to learn new concepts and adapt to a changing work environment. Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency. Strong prioritization skills including managing time and workload efficiently. M.Sc / M.Tech / M.Sc. in GIS, Geography, Geology, Environmental Science, Computer Science, Management Information Systems, or any other relevant field. Background in software support or technical customer service with direct end user contact Hands on experience in working with Enterprise Geodatabases, Versioning, Replication and Installation, Configuration, and performance tuning. Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, geocoding, backup, health checks and performance monitoring. Knowledge of ArcGIS Pro, Web AppBuilder for ArcGIS, Collector for ArcGIS, ArcGIS GeoEvent Server, ArcGIS Online, and Field Apps usage related to GIS. Experience in working with Multiple Team together and understand the operational processes of how large organization data center works. Expertise in Windows and / or Linux system architecture concepts and systems administration.
Role Overview :
We are looking for an experienced ArcGIS Enterprise Geodatabase Analyst for client location to support our strategic and key enterprise customers and build relationships for continued engagement. ESRI India manages and delivers the Esri, Schneider, Harris products Technical Support and Professional Services Consulting practices related to Enterprise System design & architecture, performance assessment, health monitoring, health checks operations for large enterprise customers and manage the on-premises or private cloud deployments. We are currently looking for a Senior Analyst for our key and strategic customer of Esri India.
Job Location : Noida / Bangalore / Mumbai
Responsibilities
- Actively engage and provide solutions, and address the technical issues reported by customers.
- Act as a subject matter expert in handling Geospatial data management and usage.
- Identify, understand, and articulate solutions to customer issues by means of Web GIS knowledge including installation, usage, configuration, and performance of ArcGIS Enterprise and Enterprise Geodatabase .
- Coordinate and deliver Product trainings to customers over remote and onsite.
- Installation, Configuration of Enterprise Geodatabases, and Version management, Replication over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.
- Provide high-quality technical support and customer service to Esri India end users through effective communication, problem solving and analytical approach over remote and at onsite customer location.
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture and ready to travel to customer locations with short notice .
- Manage the ArcGIS Enterprise Health and Performance, scheduled backup monitoring etc.
- Maintain SOPs for managing customer environments and document comprehensive case resolution steps, suggestions, and workaround solutions.
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- Author and Publish tech experiences as knowledge articles and Identify issues and log defects for software improvements.
Requirements
Desirable experience
Create a job alert for this search
Technical Support Analyst • India
Related jobs
![▷ [3 Days Left] Senior Technical Support Engineer-SASE](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Palo%20Alto%20Networks)
- Promoted
Technical Analyst
Insight GlobalIndia, India Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.Technical Analyst or similar role, with hands-on ERP experience.
Strong understanding of ERP Item Master con...Show moreLast updated: 7 days ago
- Promoted
Calypso || Application Support Analyst|| Pune / Mumbai / Chennai
Tata Consultancy ServicesIndia Position Title : Application Support Analyst.Location : Chennai / Mumbai / Pune.Working experience of supporting applications in.
Extensive experience with some version of UNIX.Linux preferred but not es...Show moreLast updated: 19 days ago
- Promoted
Matrixx Support Analyst
Tata Consultancy ServicesIndia Matrixx Support Analyst Required Technical Skill Set.Matrixx, IN / Billing system , Charging systems, Intelligent network engineer, diameter Experience.
Hyderabad / mumbai / Bangalore Notice period.Deep...Show moreLast updated: 19 days ago
- Promoted
Desktop Support Analyst
ITC InfotechIndia Job Opportunity Windchill Migration Architect at ITC Infotech.Location : Haridwar / Bangalore / Hyderabad / Pune / .Notice period : Immediate to 30 days only.
End user support (not remote support) - Netw...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Lead (3 Days Left)
ClearTrail TechnologiesIndia Job Title : Technical Operations Lead.Location : Indore, MP (work from office only).Computer Science, Information Technology, or a related field.
We are seeking a highly skilled and experienced Techni...Show moreLast updated: 2 hours ago
- Promoted
- New!
▷ [3 Days Left] Senior Technical Support Engineer-SASE
Palo Alto NetworksIndia At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 2 hours ago
- Promoted
Technical Support Specialist
NIKSUNNagpur, IN Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 30+ days ago
- Promoted
Oracle Technical Support – SCM
Best Infosystems Ltd.Nagpur, IN Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – SCM.Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufactur...Show moreLast updated: 30+ days ago
- Promoted
Support Analyst
Tata Consultancy ServicesIndia Greetings from TATA CONSULTANCY SERVICES! Skill : NetReveal Years of Experience : 4-6 years Location : .Must-Have NetReveal(Case Management, WF Administrator,, Realtime payment Screening) SQ, Java J2EE...Show moreLast updated: 17 days ago
- Promoted
Technical Support Specialist
USTIndia Must Have Skills : • Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.W...Show moreLast updated: 11 days ago
- Promoted
Production Support Analyst
TradeZero IndiaIndia Built By Active Traders, For Active Traders”, TradeZero was founded in 2015 by a team that leveraged.TradeZero serves both domestic and international active traders, representing a robust and growi...Show moreLast updated: 7 days ago
- Promoted
Application Support Analyst
BNP ParibasIndia Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.Perform activities rela...Show moreLast updated: 30+ days ago
- Promoted
- New!
Apply in 3 Minutes : Hubspot Support Analyst
Marcus Evans GroupIndia Marcus Evans Group is a global leader in delivering high-impact business events, strategic conferences, and bespoke business intelligence solutions designed to drive success across industries.With ...Show moreLast updated: 2 hours ago
- Promoted
Technical Support Specialist - Microsoft Cloud Solutions Provider
Auscomp Computers Pty LtdIndia Technical Support – Microsoft Cloud Solution Provider.Auscomp Computers Pty Ltd , established in 2000, is a proudly Australian-owned and operated.
Australia, we operate from warehouses in.Brisbane a...Show moreLast updated: 30+ days ago
- Promoted
Hubspot Support Analyst
Marcus Evans GroupIndia Marcus Evans Group is a global leader in delivering high-impact business events, strategic conferences, and bespoke business intelligence solutions designed to drive success across industries.With ...Show moreLast updated: 18 days ago
- Promoted
Advent Global Solution - TouchWorks BI Support Analyst
Advent Global Solution Private LimitedIndia Total Experience : Resource must have 5+ years Shift Time : Evening or Night Shift Mandatory Skil...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Analyst
CYGNVSIndia Our Customer Support Analyst will be working on addressing customer issues, guiding the customers on the usage of the product and working closely with the customer support, the solution architects’...Show moreLast updated: 30+ days ago
- Promoted
- New!
3 Days Left : Technical Support Engineer - Associate
MSX InternationalNagpur, Maharashtra, India Title : Technical Support Engineer - Associate Purpose of the Position : Provide technical support to users for a wide range of computer-related issues.
Actively partnering with team members, region...Show moreLast updated: 3 hours ago
- Promoted
- New!
3 Days Left! Technical Customer support Lead
CanvendorIndia Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |.Notice period : Immediate to 1 Week.Skills Highlighted : Customer Support, Advance Excel, SQL, JQL, SLA.Self-motivated and pro...Show moreLast updated: 2 hours ago
- Promoted
- New!
[Apply in 3 Minutes] Application Support Analyst
BNP ParibasIndia Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.Perform activities rela...Show moreLast updated: 2 hours ago