We are looking for a highly skilled and experienced Front Office Guest Relation Executive / Supervisor to join our team in the hospitality industry. The ideal candidate will have 3-5 years of experience in front office operations, guest relations, and supervision.
Roles and Responsibility
- Manage front office operations, ensuring seamless day-to-day activities.
- Supervise and coordinate with front office staff to achieve high levels of customer satisfaction.
- Develop and implement effective guest relation strategies to enhance customer experience.
- Handle complaints and resolve issues professionally and courteously.
- Maintain accurate records and reports of front office operations.
- Collaborate with other departments to ensure excellent customer service.
Job Requirements
Proven experience in front office operations, guest relations, and supervision.Strong communication and interpersonal skills are essential.Ability to work well under pressure and manage multiple tasks simultaneously.Excellent problem-solving and analytical skills are required.Proficiency in MS Office and other relevant software applications is necessary.A graduate degree in any field is preferred.