Urgent hiring customer support executive

Key Responsibilities

• Handle inbound and outbound calls, emails, or chats to resolve customer queries and complaints
• Provide accurate information related to products, services, and policies
• Maintain a high level of professionalism, patience, and positivity in every customer interaction
• Record customer interactions and update CRM systems accurately
• Escalate complex or unresolved issues to senior support staff or relevant departments
• Follow up with customers to ensure their issues are resolved satisfactorily
• Meet individual and team performance metrics (TAT, CSAT, FCR, etc.)

Required Qualifications and Skills

Skills Required

crm software, Conflict Resolution, Technical Support, Data Entry, Product Knowledge, Customer Service