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Facility Executive - Soft

Facility Executive - Soft

ConfidentialBengaluru / Bangalore, India
6 days ago
Job description

Provide general overall Facility Management services including continuous monitoring of facility. Work with property managers to handle routine property management operations, including : procurement of property supplies and services, issuing purchase orders, managing bid requests and service / construction contracts, and processing of accounts payable and accounts receivable.

Primary Responsibilities

Administrative Function

  • Assist Facility Management Team with tactical planning for the team's goals and objectives
  • Provide facility specific assistance to the project management team as needed or requested
  • Manage and maintain small facility management tasks as assigned
  • Coordinate special events in support of client or JLL
  • Provide support for meetings and conference room reservations as needed and directed
  • Assist with the coordination and scheduling of maintenance activities

Communication and Relationship Coordination

  • Provide general overall facility management services including continuous monitoring of office / facility
  • Act as an interface with client, visitors and guests
  • Ensure appreciate follow up with customers
  • Provide direction / information to vendors, facilities staff and service providers as required to ensure excellent coordination / execution of work within client environment with minimal disruption
  • Compliance

  • Properly and effectively administer and maintain all security systems
  • Assist with budgetary requests, analysis and reporting
  • Assist with researching, analyzing and reporting budget variances
  • Job Requirements

    Education

    Associates degree in facilities management, building, business or other related field or equivalent work experience (bachelor's degree, preferred)

    Executive – Soft services will be responsible for managing all aspects of day to day service delivery in Client during the shift. He / She also will be accountable for proper usage and functionality of the technologies implement at site.

    Roles & Responsibilities :

    Mailroom Operations

  • To provide management advice on Mailroom for escalated issues during the shift.
  • To ensure immediate response to all priority calls from employees during the shift and follow escalation process.
  • Front Office Operations

  • To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.
  • Housekeeping Operations

  • Attending the shift briefing
  • To ensure housekeeping muster, deployment and ensure acknowledgment on the register for and penalties / comments for the improvement in housekeeping services.
  • To ensure that the housekeeping in-charge of the facility is being updated on the client's / VIP visits.
  • To ensure that the housekeeping related issues are discussed with housekeeping supervisors and ensure there is an action and tracking for the issue closure.
  • To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
  • Identification, on time closure and reporting of snags.
  • To discuss and assist facility manager on monthly basis on the vendor performance matrix.
  • Ensure all the housekeeping calls are closed on priority and within TAT without escalations.
  • General Operations & Facility upkeep

  • To ensure upkeep of breakout area & reprographic equipment's at all times and take necessary actions as required.
  • To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.
  • To adhere to Client Policies, Processes & procedures and also the statutory documents
  • To adhere to Client SLA & KPI as agreed with JLL
  • To assist Facility Manager in all such ISO, Internal, External, audits that happen at Client and ensure necessary documentation are done
  • To coordinate with engineering team for any issues that need help.
  • Organizing induction program for all TPV & JLL staff
  • Plan & train TPV staff on Client policies and requirements.
  • Important and VIP client visits to be coordinated with Events team and should be managed without escalations.
  • Should have complete knowledge & functionality of tools
  • Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities.
  • Should participate and manage half yearly fire drill.
  • All daily, weekly and monthly reports to be shared on time.
  • All the relevant checklist to be governed and maintained as per requirement.
  • Adopt to all the new implemented initiatives.
  • Handling of EHS incidents on priority and communicating the same as per escalation matrix.
  • Answering the employee query on phone and replying mails
  • Follow the escalation process & matrix for any incident / issues (100%)
  • Store & inventory stock.
  • Skills Required

    Procurement, mailroom operations , Facility Management

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    Executive Executive • Bengaluru / Bangalore, India

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