Senior Facility Executive - Soft Services

Take over the Site, actively call out snags and snag closure.

Vendor Management aligning with all suppliers to establish and maintain operational stability

Operational issues on real time basis which requires assistance, guidance and approval.

Landlord Management – Aligning with Landlord to resolve issues on timely basis.

Interacting with Client for monthly walkthrough.

Tracking & control – Inventory of HK consumables, stationery and Unboxings distribution.

Ensure adherence to policies and procedures applicable to the FM function.

Plan, organize and arrange any event for JLL and client.

Ensure compliance of regulations / requirements of JLL management and client.

Provide assistance in general administrative activities as required.

Reviewing HK manpower deployment on daily basis.

Regular meeting with to understand the day-to-day requirement.

Reviewing 52 weeks soft services PPM checklists.

Reviewing all checklists on weekly basis to ensure smooth operations.

To maintain consistency on agreed SLA & KPI.

Ensure all the mandatory trainings are conducted as per schedule and track for attendance.

Ensure 100% usage of online work permit tool and upload incidents in the incident tool.

Proper handing & taking over tabs which are utilized for taking equipment readings.

Facility walk around and ensure Walk around map & Guide is followed and maintained.

Coordinate with DM team for any issues that need help.

Important and VIP client visits to be coordinated with Events team and should be managed without escalations.

Ensure to close the Seibel tickets on time & weekly once do analysis for repeated complaints and highlight to CE

Ensure to support for all client audits / Internal & External audits

Ensure the functionality of all technology tools in the facility

Ensure to implement EHS practices (PPEs etc) in and around the office

Ensure to update the new assets in the asset tracker & update the relevant stake holders

Attending the shift briefing

To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties / comments for the improvement in housekeeping services.

To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client's / VIP visits.

To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.

To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.

Identification, on time closure and reporting of snags.

To discuss and assist facility manager on monthly basis on the vendor performance matrix.

Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations

To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas

During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements

To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.

To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.

To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.

To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.

To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.

To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages.

Should conduct monthly random Kitchen audit of the vendors.

Escalate Facility Manager and then Accenture Lead on escalations.

Ensure the hygiene of the cafeteria vendors operating in stalls.

Ensure PPE are used by vendor staff while serving, cooking and washing.

Skills Required

traffic analysis, Vendor Management