Application Managed Services Support Engineer- L2

Company Description North Hires is a premier consulting firm offering Custom Software Development, Recruitment, Sourcing, and Executive Search services. With a focus on connecting top-tier talent with leading organizations in the USA, UK, India, and EMEA, we provide tailored recruitment solutions to meet our clients' unique needs. Our mission is to empower businesses with exceptional human capital, fostering growth, innovation, and success. Role Description This position blends deep technical expertise with proactive problem-solving and collaboration. You’ll work closely with global IT, Security, and People teams to ensure stable, secure, and scalable systems that support our growing workforce. Key Responsibilities Manage and maintain enterprise infrastructure across Windows, Linux, and cloud platforms. Oversee Microsoft 365 and Azure AD services including Exchange, SharePoint, Teams, and OneDrive. Administer Okta for identity, SSO, and MFA integrations. Support virtualization technologies such as VMware and Hyper-V. Drive automation and process efficiency using scripting tools (PowerShell, Bash, Python). Provide Tier 3 escalation support for complex IT issues. Partner with Security and Workplace teams to uphold compliance and improve systems resilience. Monitor performance, manage patch cycles, and assist with disaster recovery and system upgrades. Mentor junior IT staff and contribute to global process standardization. Requirements Hands-on Systems Administrator with experience implementing and managing enterprise identity and access systems (Okta, Ping, Azure AD). Must have set up SSO systems from scratch - not just user provisioning or password resets. Strong background in corporate network setup and configuration, not just desktop or end-user support. Proven experience creating applications, automations, and security policies within Okta or similar IAM platforms. Solid understanding of Azure administration and identity management in cloud environments.