Customer Service Supervisor

About GrayQuest

GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions , including the top 10 school chains in the country, who trust us to power their fee payments through convenient monthly installments.

Backed by leading investors and seasoned fintech visionaries, we are a Series B start-up with a strong reputation in the financial ecosystem. Our funding is driven by industry leaders such as Kunal Shah & Miten Sampat (CRED), Nitin Gupta (UNI), Sumit Maniyar (Rupeek), and Sujeet Kumar (Udaan), who inspire our journey of growth and innovation. With partnerships across 5,000+ premier educational institutions nationwide , we’ve established ourselves as a trusted name in education-focused financial services.

Role Overview :

We are seeking a proactive and customer-centric Assistant Manager – Customer Support to

oversee day-to-day operations of our call center team. The ideal candidate will ensure the

delivery of exceptional support experiences, monitor service metrics, coach team leaders,

and drive efficiency and process excellence across all customer interactions.

Key Responsibilities :

Team Leadership & Supervision :

• Lead and mentor a team of Team Leaders and Customer Support Executives.
• Monitor team performance, adherence, and discipline across shifts.
• Conduct team briefings, daily huddles, and performance evaluations.

Customer Experience & Service Delivery :

Quality & Process Improvement :

Reporting & Analytics :

Training & Development :

Required Skills & Experience :

Nice to Have :