Head of Business Transformation

In this role, the incumbent is responsible for leading the improvement agenda for the vertical, working closely with COOs and other senior stakeholders, including clients. The incumbent is accountable to identify, coach and develop talent in LDT (BBs and MBBs) and charter agenda that covers productivity delivery, profitability improvement, client business impact, digital use case identification, leveraging Lean and Six Sigma. Vertical lead ensures smooth delivery on functional & vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes.

Responsibilities

• Align with Client leadership to create the transformation and continuous improvement (CI) agenda and deliver business outcome
• Partner with operation leadership to identify and deliver business value
• Thorough Transformation and Continuous Improvement, deliver on committed productivity, and business outcomes
• Drive Digital (including automations), AIML, GenAI and Agentic deployment across processes
• Define and lead delivery of transformation through benchmarking, standardization and Best practice assessment
• Orchestrate operational excellence, governance and transformation rigor to optimize short-term improvement and long-term value creation.
• Hold self and organization accountable to deliver on Genpact client commitment.
• Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional, and Global LDT leadership.
• Growth and results focused leader with strong experience in Lean and Digital Transformation in top notch organizations
• The intellectual agility and curiosity needed to bring incisive perspectives and innovative approaches to a discussion
• Proven track record of managing delivery, operations or teams;

seasoned leader who thrives on the challenge to innovate and raise the bar continuously

Qualifications we seek in you!

Minimum Qualifications / Skills