Customer Support Representative

Urgently Requirement For Customer Support and KYC Process

NIRA aspires to be the pre-eminent financial brand for the mass market or "Middle India". We already have customers in over 5,000 towns and cities, and we're growing quickly. It's a very exciting time to join us. We are over 100+ employees.

We are seeking a detail-oriented and proactive individual to join our team as a Multi-Tasking Executive. This role requires balancing responsibilities across customer support and loan disbursal operations, ensuring a smooth customer experience and accurate, timely processing of disbursals. The ideal candidate should be organized, communicative, and comfortable working in a fast-paced environment.

Key Responsibilities

Customer Support

• Act as the first point of contact for customer queries via calls, emails, and chat.
• Address customer concerns, resolve issues, and escalate cases when necessary.
• Guide customers through processes such as application status, repayments, and closure formalities.
• Maintain high standards of professionalism and empathy while handling customer interactions.
• Keep records of customer interactions, transactions, and feedback in the system.

Disbursal Operations

Qualifications & Skills

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