Customer Support Specialist

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE : FSL, BSE : 532809, Reuters : FISO.BO, Bloomberg : FSOL : IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes

Education / Qualifications :

Graduate – Fresher with Arts & Science are eligible

Undergraduate – 1 Years Experience in Chat support

BE / B.Tech graduates are not Eligible

Responsibilities :

• Handle customer inquiries and issues through both chat and voice channels.
• Analyze transactions and customer accounts to identify potential fraudulent activities.
• Investigate suspicious transactions and escalate issues to the appropriate departments.
• Communicate with customers to verify transactions and resolve fraud-related issues.
• Document all interactions and transactions accurately and timely.
• Provide recommendations for process improvements to minimize fraud risks.
• Maintain confidentiality of customer information and adhere to data protection regulations.

Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @Aiswarya.mmm@firstsource.com email addresses