Associate Manager - Cloud & Data Center

Essential Job Functions :

• Monitor / maintain the operational, performance and integrity of the company's enterprise Infrastructure which includes but not limited to Applications, Websites, Servers, Routers, Switches, Firewalls, applications, HVAC, PDUs, etc.
• Follow the documented standard operating procedure defined by the customer.
• Co-ordinate with various IT teams for follow ups and escalations.
• Initiate conference calls for any major outages and discussions.
• Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
• Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
• Report incidents. Escalating complicated issues to management, other IT resources, third parties and / or vendors, as appropriate
• Provide documentation for process changes and format updates; Minimize risk and exposure to system security and business interruption on company's infrastructure.
• Actively participate in disaster recovery and BCP events
• Work / escalates issues with vendors for any issues related to their product(s)
• Work on ADHOC requests for reports and any other tasks assigned by senior / Lead / Manager
• Follow the defined procedure for Shift Hand over.
• 100% compliance to Information security related activities

NOC Engineer Requirements :