Itsm FreshserviceZensar Technologies • Bengaluru, Republic Of India, IN
Itsm Freshservice
Zensar Technologies • Bengaluru, Republic Of India, IN
2 days ago
Job descriptionDesign and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.
Key Responsibilities :
Freshservice Platform Ownership
- Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
- Implement automation workflows, SLAs, and integrations with other enterprise tools.
Process Optimization & Governance
Stakeholder Engagement
Reporting & Insights
Innovation & Integration
The essential requirements of the job include :
3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.
Strong understanding of ITIL framework and service management principles.
Experience with automation, scripting, and API integrations within Freshservice.
Excellent problem-solving, communication, and stakeholder management skills.
Certifications in ITIL, Freshservice, or related platforms are a plus.
Create a job alert for this search
Itsm • Bengaluru, Republic Of India, IN
Related jobs
Head Of Service Operations
Ola Electric • Bengaluru, Republic Of India, IN
Bengaluru (with pan-India oversight).Customer Service & After Sales.We are seeking an experienced and dynamic Service Head to lead Ola Electric’s national service and after-sales operations.The rol...Show more
Last updated: 19 days ago • Promoted
Servosys - Manager - Sales
Servosys Solutions ( A Unit of EML Consultancy • Bangalore, India
Position : - Solution Sales Manager.Location : Noida / Mumbai / Bengaluru / Chennai.Region : India & Middle East.CTC : As per industry standards.
Experience : Minimum 5 years in BFSI Tech Sales.As an ...Show more
Last updated: 2 days ago • Promoted
Associate Director - IT Service Delivery
Confidential • Bengaluru / Bangalore, India
Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys.
Our platform has revolutionised rapid commerce in Ind...Show more
Last updated: 23 days ago • Promoted
Service Delivery Manager — IT Infrastructure Services
TECEZE • Bengaluru, Karnataka, India
Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show more
Last updated: 13 days ago • Promoted
IT Service Manager
Confidential • Bengaluru / Bangalore, India
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....Show more
Last updated: 23 days ago • Promoted
Head of Service Operations
Confidential • Bengaluru / Bangalore, India
Bengaluru (with pan-India oversight).Customer Service & After Sales.We are seeking an experienced and dynamic Service Head to lead Ola Electric's national service and after-sales operations.The rol...Show more
Last updated: 23 days ago • Promoted
Service Desk Manager-Bengaluru,India
Confidential • Bengaluru / Bangalore, India
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments.
Our award-winning team specializes in deliverin...Show more
Last updated: 23 days ago • Promoted
IT Service Desk Manager IND
Confidential • Bengaluru / Bangalore, India
Effectively manage, develop, and train the service desk team achieve service excellence.Establish clear objectives, provide regular feedback, and conduct performance reviews of the TLs, SMEs.Drive ...Show more
Last updated: 21 days ago • Promoted
ASM- Service
Confidential • Bengaluru / Bangalore, India
No : 27, MK Towers, Langford Raod, Shanthi Nagar, Bangalore - 560 027.Designation / Title - Field Supervisor - Service.Edu : Diploma / BE Engineer (Spl EEE).
Experience - 5 to 10 years supervisory (pe...Show more
Last updated: 23 days ago • Promoted
ITSM Freshservice
Zensar Technologies • Bangalore, IN
Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show more
Last updated: 2 days ago • Promoted
Service Delivery Manager — It Infrastructure Services
TECEZE • Bengaluru, Republic Of India, IN
Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show more
Last updated: 12 days ago • Promoted
Smarsh - IT Service Desk Manager - ITSM Module
Smarsh • Bangalore
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.Our growing community of over 6500 organizations in ...Show more
Last updated: 30+ days ago • Promoted
Service Delivery Director
HCLTech • Bengaluru, Karnataka, India
Preferred locations : Hyderabad, Bangalore & Noida.The Delivery Head is responsible for overseeing the end-to-end delivery of projects and services, ensuring client satisfaction, maintaining quality...Show more
Last updated: 4 days ago • Promoted
Head of Service Operations
Ola Electric • Bengaluru, Karnataka, India
Bengaluru (with pan-India oversight).Customer Service & After Sales.We are seeking an experienced and dynamic Service Head to lead Ola Electric’s national service and after-sales operations.The rol...Show more
Last updated: 19 days ago • Promoted
ITIL
Confidential • Bengaluru / Bangalore
We are seeking an experienced ITIL professional to join our team in India.The ideal candidate will have a solid background in IT service management and a deep understanding of ITIL best practices.Y...Show more
Last updated: 23 days ago • Promoted
ASM Service Sales
Otis • Bengaluru, Karnataka, India
MK Towers #27 Longford Road Shanti NagarBangalore - 560 027 India.Exp : 12 to 15 years Sales experience.Responsible for timely PA renewal with desired increase ( Approx 1100 -1200 Units).Timely Neg...Show more
Last updated: 30+ days ago • Promoted
Service Relationship Manager
Confidential • Bengaluru / Bangalore, India
Allegro Securities Pvt Ltd is an esteemed Wealth Management firm which providing financial solutions and advisory services to both individuals and corporate clients.
Our expertise spans several deca...Show more
Last updated: 23 days ago • Promoted
Smarsh - IT Service Desk Manager - ITIL / ITSM
Smarsh • Bangalore
Essential Functions : Team Leadership & Management : - Supervise and mentor Service Desk staff, including analysts and tec...Show more
Last updated: 25 days ago • Promoted