ITIL

Description

We are seeking an experienced ITIL professional to join our team in India. The ideal candidate will have a solid background in IT service management and a deep understanding of ITIL best practices. You will play a crucial role in improving our IT services and ensuring that they align with business needs.

Responsibilities

• Implement ITIL best practices in IT service management processes.
• Assist in the development and maintenance of service management policies and procedures.
• Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs).
• Facilitate continuous improvement initiatives across IT services and processes.
• Coordinate with cross-functional teams to ensure effective service delivery and support.
• Provide training and support to staff on ITIL processes and tools.

Skills and Qualifications

Skills Required

Configuration Management, Itil Framework, Change Management, Incident Management, Process Improvement, Problem Management, Service Management, Risk Management