Process Associate - Service Desk

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Process Associate - Service Desk

In this role, working on inbound / outbound calls, chats and emails to resolve technical issues of the end user

Responsibilities

Level 1 support services with year experience in Technical / Service desk support

Strong customer service orientation

Demonstrated ability to handle multiple tasks with little to no forewarning.

Demonstrated ability to react quickly, lead and perform exceptionally during critical / catastrophic events.

Comprehend the issue, search on Knowledge Management Tool and communicate / narrate effectively.

Document & add new issues / solutions to Knowledge Management Repository

Use of soft skills - Listen, Empathy, Courtesy etc.

Utilize professional techniques to retain & delight customers.

Provide quality service & resolve concerns efficiently & professionally.

Above all, take full ownership of the Incident from Creation to Closure

Excellent communication skills

Should understand below Technical Skills :

Windows & MAC troubleshooting

Active Directory

Basic Networking

Win NT / 2000

MS Office 2007, 2010. O365

IE6 & IE8

OS - WinXP, Win7, Win 10, Win 11MAC

Outlook 2007, 2010, 2016

PC / Laptop / Handheld / Printers

Qualifications we seek in you!

Bachelor's Degree required.

Preferred Qualifications / Skills

Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.