Customer Service & Operations Analyst

Join us as a Customer Service & Operations Analyst

• Join us for a walk-in drive on 12th April 2025, from 10 am to 12 pm at our tower b, unitech infospace, sector 21, Gurugram office
• In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You'll be liaising with customers and businesses to accurately collect information in order to solve their queries
• This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
• We're offering this role at senior analyst level

What you'll do

As our Customer Service & Operations Analyst, you'll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You'll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your Day-to-day Activities Will Include

The skills you'll need

In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

Additionally, You'll Demonstrate

Skills Required

Customer Service, Blended Process, banking systems