Sr. Process Analyst

I.         Position Summary

Service Support Lead / Manager play a crucial role in –

o  Managing Customer support operations

o  Ensure all client specific records are compliant with regulatory standards.

o  Should work on high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships.

o  Must deliver great customer service standards to define, analyze, to resolve queries and escalations.

I.         Primary Responsibilities

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support
• Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures
• Responsible for end to end support of the policy lifecycle services
• Support a team of 4 - 5 Client Managers (70 Accounts) at the branch
• Be a US Health Insurance domain expert to conduct end to end renewal activities
• Co-coordinating with internal operations team to get the renewal activities completed on time
• Handle queries effectively, aiming to minimize re-work at service center
• Ability to identify risks, issues and successfully navigate through to completion
• Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once

I.         Minimum Qualifications

Education Major

Degree : Bachelor Master

Work Experience

1.     Graduate with 3-5 years of experience in an Insurance domain

2.     Insurance certification – good to have

3.     Transition / onboarding of service - good to have

4.     SPOC - Single Point of Contact role for operations - good to have

Education

B.Sc. (Hons.), Bachelor of Business Administration (B.B.A), Bachelor Of Computer Application (B.C.A), Bachelor of Commerce (B.Com), Master in Computer Management (M.C.M), Masters in Technology (M.Tech / M.E), Masters in Arts (M.A), PGDM, Master OF Business Administration (M.B.A), Master in Computer Application (M.C.A), Bachelor of Arts (B.A), Post Graduate Diploma in Business Management (PGDBM), Bachelor of Business Management (BBM), Bachelor Of Technology (B.Tech / B.E), Master of Accounting, PG Diploma, Post Graduate Diploma in Computer Applications (PGDCA), Bachelor of Science (B.Sc), Master of Commerce (M.Com)

Skills Required

Insurance