Sr Analyst II Data Engineering

Responsibilities :

• Advanced Troubleshooting : Carry out advanced level troubleshooting on Linux OS and applications.
• Client Support : Extend technical support to clients over email and phone.
• System Uptime : Responsible for the uptime of various client projects being managed / monitored.
• Ticketing & SLA Adherence : Ensure that tickets raised per shift are closed as per SLA; if not, escalate per escalation matrix. Technically update tickets in the ticketing system for all issues handled / worked upon.
• Reporting : Generate shift reports on daily issues handled / escalated in the form of Daily reports.
• Change Management : Work on change requests.
• Patching & Upgrades : Apply patches to the OS or upgrade the OS as and when required, as per approval from respective Team Leaders.
• Monitoring Management : Perform monitoring management of agents like Deep security, SIEM BMC TSA / TSOM, Commvault.
• Issue Resolution : Ensure earlier resolution to issues to meet SLA.
• Vendor Follow-up : Follow up with Vendors or other teams (hardware / software) whenever required to resolve issues by minimizing downtimes.
• Server Lifecycle Management : Oversee commissioning and decommissioning of servers.
• Application Installation : Install infrastructure applications as applicable.
• Project & Initiative Work : Work on project work and drive initiatives as applicable.
• Proactive Maintenance : Proactively maintain and develop all Linux infrastructure to ensure a 24x7x365 uptime service.
• Best Practices : Maintain best practices on managing systems and services across all environments.
• Fault Finding & Analysis : Perform fault finding, analysis, and logging information for reporting of performance exceptions.
• Performance & Capacity Planning : Proactively monitor system performance and engage in capacity planning.
• Software Management : Manage, coordinate, and implement software upgrades and patches on servers.
• Scripting : Create and modify scripts to perform daily operational tasks.
• Process Improvement : Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.
• Automation Collaboration : Collaborate with other team members to develop automation strategy and deployment processes.

Required Skills :

Skills Required

Linux Os, Linux Server Administration, Apache, Vendor Management