Application Tech Support Practitioner

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Governance Risk & Compliance (GRC) Platform Operations

Good to have skills : NA

Minimum 2 year(s) of experience is required

Educational Qualification : Degree, Minimum 3 years of experience in IT Security / Information Security

Summary : As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth operation of the Governance Risk & Compliance (GRC) Platform. Your typical day will involve accurately defining client issues, interpreting and designing resolutions based on deep product knowledge, and utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities : - Provide ongoing support to clients, acting as the interface between the client and the GRC Platform.- Accurately define client issues and interpret and design resolutions based on deep product knowledge.- Utilize exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure the smooth operation of the GRC Platform.- Stay updated with the latest advancements in GRC Platform Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills : - Must To Have Skills : Experience in Governance Risk & Compliance (GRC) Platform Operations.- Must To Have Skills : Exceptional communication skills.- Good To Have Skills : Experience in Cloud Tech Support.- Good To Have Skills : Experience in Application Support.- Strong understanding of GRC Platform Operations.- Solid grasp of Cloud Tech Support and Application Support.- Experience with data analysis and problem-solving.- Experience with project management and collaboration tools. Additional Information : - The candidate should have a minimum of 2 years of experience in Governance Risk & Compliance (GRC) Platform Operations.- The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Chennai office. Qualifications :

Degree, Minimum 3 years of experience in IT Security / Information Security]]>