US-Voice Process customer Service

US Voice Process customer Service (CVS)

Key Responsibilities :

• Make outbound calls to US-based insurance companies / patients / Helpdesk as per process requirements.
• Engage customers in meaningful conversations to promote products / services or gather required information.
• Achieve daily / weekly / monthly Targets and conversion targets.
• Handle objections professionally and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and performance.
• Ensure compliance with company policies and US calling regulations

Required Skills & Qualifications :

Knowledge of US culture and customer behaviour

Location – Kolkata / Noida

Rate- up to 5 LPA and case to case basis

Shift- Night shift (Work from office )

Skills Required

CRM Tools, Outbound Calling