Desktop Engineering Support
LuxoftKochi, IN12 days ago
Job descriptionExperience : 7-10 years of experience in Windows desktop engineering or a related field Technical Skills : Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices. DEX Knowledge : Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging Analytical Skills : Excellent problem-solving skills with a focus on root cause analysis and resolution. Automation : Experience with scripting languages such as PowerShell for automation. Communication : Strong verbal and written communication skills. DEX Knowledge : Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Analytical Skills : Excellent problem-solving skills with a focus on root cause analysis and resolution.
Project Description :
Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity
Responsibilities :
- Troubleshooting : Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.
- DEX Expertise : Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.
- Automation : Develop and implement automation scripts to streamline desktop management tasks.
- Collaboration : Work closely with other IT teams to ensure seamless integration and support of desktop systems.
- User Support : Provide expert-level support to end-users, addressing their technical concerns and training them on best practices
- Shift : 2 : 30pm (IST) - 11 : 30 PM IST
Mandatory Skills Description :
The candidate needs to be in a L2 or L3 role currently.
The candidate ideally will have experience in a product like SysTrack or NexThink.
Create a job alert for this search
Desktop Support • Kochi, IN
Related jobs
Job Title : Openstack Support Engineer with OpenStack, Linux, Windows, Terraform and VMware.Location : 100% REMOTE - Offshore India.
Employment Type : Long Term Contract.OpenStack, Linux systems, Micro...Show moreLast updated: 1 day ago
- Promoted
Openstack Cloud Support Consultant with Kubernetes, Linux, Terraform, Windows and VMWare - 100% REMOTE - Contract Role (US Work Hours)
iShiftKottayam, INRemote
- Promoted
Application Specialist
ReparioKottayam, IN We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services.
Primary duties include providing clien...Show moreLast updated: 19 days ago
- Promoted
Desktop Support Engineer
ConfidentialCochin / Kochi / Ernakulam We are seeking a Desktop Support Engineer to join our team in India.The ideal candidate will be responsible for providing technical support to end-users, ensuring that their desktop systems and app...Show moreLast updated: 21 days ago
- Promoted
Network Support Engineer
Hamilton BarnesKochi, IN Network Support Engineer (Weekend (Thurs to Monday) – Remote).Join a rapidly expanding technology company as part of its.
You’ll work across complex, high-performance network environments built on p...Show moreLast updated: 17 days ago
- Promoted
Senior Technical Support Engineer
AtlassianKottayam, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 4 days ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Kottayam, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
System Integration Specialist
Alp Consulting Ltd.Kochi, IN AI Automation & Integration Developer.AI Automation & Integration Developers.You’ll design and implement automation workflows using.
APIs and enhancing business productivity with AI-driven solutions...Show moreLast updated: 18 days ago
- Promoted
Senior Customer Support Engineer
StitchFinKochi, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 19 days ago
- Promoted
VOIP Support Engineer
clientKochi, IN Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
- Promoted
Desktop Support Engineer
financial.com AGKochi, Kerala, India Agile and communicative working environment with a stylish office at Kochi Infopark.Employment contract with a financially stable company of German origin.
Short and fast decision-making processes h...Show moreLast updated: 21 days ago
- Promoted
Technical Support Engineer
Alvaria CXKochi, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Talkdesk Support and Implementation Engineer (L2 – French Speaking)
Rexus GroupKochi, IN Talkdesk Support and Implementation Engineer (L2 – French Speaking).Subcontractor / Remote or Hybrid Support (Based in EMEA).
Level 2 Technical Support & Implementation Assistance.Talkdesk Platform ...Show moreLast updated: 13 days ago
- Promoted
Contact Center support Engineer
Numeric TechnologiesKottayam, IN Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 19 days ago
- Promoted
- New!
Customer Support Specialist
AutoPe Payment SolutionsKottayam, IN We are looking for a Customer Support Executive to handle customer interactions, resolve queries, and ensure a smooth customer experience.
The role requires excellent communication skills, problem-s...Show moreLast updated: 3 hours ago
- Promoted
Senior Application Support Engineer
ZellerKochi, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Desktop Support Specialist
SISL GlobalKottayam, IN Shift Timings : 7 : 00 am TO 15 : 00 pm IST.Provide second-level technical support for desktop / laptop hardware, software, and peripheral.
Diagnose and resolve advanced technical issues escalated from th...Show moreLast updated: 10 days ago
- Promoted
Technical Support Engineer
AtlassianKottayam, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 17 days ago
- Promoted
End User Computing
Tata Consultancy ServicesKochi, IN TCS present an excellent opportunity for End User Computing - Remote Support.Job Location : Chennai / Kolkata / Pune.Experience required : 6- 10 yrs.
Virtual Interview date : 21-Nov-25 (Friday).Should be ...Show moreLast updated: 4 days ago