Customer Solutions Specialist

Role : Customer Support Executive (Inbound Calling Process)

Location : Bangalore (White Field) - Work From Office

Transportation : Will be provided by the company

Experience : 1 - 3 years in Customer Support / Call Centre / BPO

Notice Period : Immediate to 15 days

Salary - INR 20000 / - to 25000 / - Per month

Mode of Interview : Face to Face only

About the Role :

We are hiring enthusiastic and customer-focused professionals for inbound calling process. The role involves handling customer queries, providing accurate information and ensuring a smooth customer experience.

Key responsibilities.

• Handle inbound calls related to client (Electric) products and Services
• Resolve customer queries efficiently while ensuring customer satisfaction
• Provide product and service information both in Hindi and English
• Record and update customer interactions accurately in the system
• Escalate unresolved issues to the concerned department in a timely manner
• Maintain quality standards and follow process guidelines

Required Skills and Qualification

Other details :

Shift timings : (Shift Allowance are provided)

Selection process : Face to Face Interview only