Customer Solutions Engineer

About the Company

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.

About the Role

At Watlow, team members find challenging opportunities producing high-quality products that will serve leading companies in industries such as semiconductor manufacturing, sustainable energy production, medical equipment and food safety. As the Gas Delivery Applications Engineer, you will often serve as the single point of contact in technical discussion with our customers. A team member in this role is expected to foster lasting customer relationships, responding to new requests, providing timely onsite support. The role requires responsive, concise technical communication to determine customer requirements and translate them into product designs. Mechanical design experience is needed for solid model architecture of heating systems for semiconductor manufacturing equipment. Technical communication with internal team members is required to then manage new opportunities through Watlow’s new product introduction process for prototype, design, manufacturing and logistics. The candidate is expected to operate as a project lead and provide technical leadership.

Working within our constructive culture as the Applications Engineer, you will advance and develop your autonomy, mastery and purpose, through coaching and leadership.

Watlow understands that you can’t do your best work if you don’t have a real understanding of the Watlow business as well as strong relationships with team members from across the organization. At Watlow you will have many opportunities, both formally and informally, to build and maintain the cross-functional knowledge and relationships that you need for a successful and rewarding career.

In the role of Applications Engineer you would be located at our Advanced Development Center that is in Bangalore, India.

Responsibilities

• System architecture through solid model and electrical design
• Bill of materials, product pricing management and quoting of new opportunities
• Technical communication – Should have customer facing experience
• Specification document generation and review
• Field application assessment and troubleshooting
• Lab testing for product performance and benchmarking
• Remote and / or in-person specification requirements review, including local travel to customer site
• Air travel to Watlow sites for training and on-site meetings as needed
• Air travel to customer sites as needed to support new opportunities or troubleshooting needs
• Drive to organize and document standard work, educate other team members on best known practices and procedures
• Motivation to learn about new products and apply them to applications
• Discipline to integrate processes with Watlow business system
• Experience with lean product development / project management tools

Qualifications

Required Skills

Pay range and compensation package

Not specified in the job description.

Equal Opportunity Statement

Watlow is committed to diversity and inclusivity in the workplace.

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