Senior Customer Solutions Specialist

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
• Freshers And Any experience is FINE
• Should be Excellent in oral Communication
• Should be flexible in shifts

Aishwarya-7795311104

call anjum@7795311458

call hr kim@7829423175

call aditi@7795311459