Manager - Training

The role of the trainer in this competitive industry is not only limited to content delivery. The trainer in his / her role acts not only as the knowledge center but also as a pillar of support and guidance towards business development. The functional role of a trainer is crucial for ensuring that employees possess the necessary knowledge and skills to perform effectively in their roles. Trainers in the insurance industry play a functional role by developing employees expertise in insurance products, sales, compliance, and operational processes, directly contributing to improved service delivery, efficiency, and overall business success.

Job Summary

Trainer will be responsible for delivering engaging training sessions focused on insurance products, sales techniques, and regulatory compliance. This role will provide ongoing sales support, equipping teams with the knowledge and skills to effectively close deals and enhance customer interactions. Additionally, the trainer will drive capability development across various departments, ensuring employees stay up-to-date with industry trends and company offerings. Collaboration with leadership to tailor training programs that align with business goals will be key.

Key Responsibilities

Training Needs Analysis

• Conduct thorough assessments to identify training needs across departments (sales, underwriting, claims, customer service, etc).
• Collaborate with department heads and subject matter experts to ensure training aligns with organizational goals, performance gaps, and industry standards.

Training Delivery & Evaluation

Stakeholder Collaboration

Compliance and Industry Knowledge

Reporting & Documentation

Key skills required

Key Relationships Management (Internal / External)

External Banking Team

Internal Sales Business Team

Role :   Leadership Trainer

Industry Type :   Insurance

Department :   Teaching & Training

Employment Type :   Full Time, Permanent

Role Category :   Corporate Training

Skills Required

Customer Service, Underwriting, Claims, Training, Sales, Compliance, Career Development, Regulatory Compliance, Operations