Community Operation Specialist

About Us :

At Vahan, we are building the first AI powered recruitment marketplace for India's 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures.

Already India's largest recruitment platform, Vahan is supported by marquee investors like Khosla Ventures, Y Combinator, Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading executives from Google and Facebook.

Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country.

Our vision is ambitious : to become the go-to platform for blue-collar professionals worldwide, empowering them with not just earning opportunities but also the tools, benefits, and support they need to thrive. We aim to impact over a billion lives worldwide, creating a future where everyone has access to economic prosperity.

If our vision excites you, Vahan might just be your next adventure. We're on the hunt for driven individuals who love tackling big challenges. If this sounds like your kind of journey, dive into the details and see where you can make your mark.

Position Summary :

We are seeking a dynamic and motivated Community Operation Specialist to join our team. In this role, you will connect with potential riders, provide them with detailed product information, address their concerns, and ensure a seamless experience. Your efforts will play a crucial role in building trust and maintaining a high level of engagement with riders.

Responsibilities :

1. Outbound Calling :

Make proactive outbound calls to potential riders to introduce and explain our product offerings.

Effectively communicate the benefits and features of the product to encourage rider sign-ups.

2. Customer Support :

Respond promptly to rider inquiries and resolve issues efficiently to ensure satisfaction.

Maintain a positive and professional attitude when addressing rider concerns.

3. Lead Management and Follow-Up :

Follow up on leads to nurture relationships and convert potential riders into active users.

Build and sustain strong relationships to maintain engagement and loyalty.

4. Target Achievement :

Meet and exceed daily, weekly, and monthly call and sales targets.

Consistently strive to improve performance metrics and contribute to team goals.

Qualifications

• Proven experience in customer service, tele calling, or sales(1-2 yrs).
• Strong communication and interpersonal skills.
• Ability to handle inquiries and resolve issues with empathy and efficiency.
• Goal-oriented mindset with the ability to work under pressure.
• A proactive and self-motivated approach to work.
• Language Preference - Hindi + Any South Indian Language.

Why Join Us

If you are passionate about connecting with people, achieving goals, and making a difference, we would love to hear from you!

Location of work :

Indiranagar, Bangalore, Karnataka 560038, India(Office work)

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