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Community Manager
SalesableBengaluru, Karnataka, India2 days ago
Job descriptionSocial community strategy, execution and reporting : Develop and execute a compelling strategy to drive business growth within the Indian SMB community. This includes ideation, securing stakeholder buy-in, campaign rollout, and performance tracking / reporting. Content calendar : Build a quarterly content plan that covers product / process education, incentive campaigns, and online / offline events. Coordinate closely with Global PR, Comms, and Legal teams for approvals and publishing. Community engagement : Foster positive word-of-mouth and brand sentiment through social listening, active engagement on Payoneer-owned channels, and collaborations with external community group admins for content sharing. Community-driven events : Plan and execute webinars, meetups, and workshops to boost product awareness, increase community engagement, and enhance customer retention. Influencer marketing : Collaborate with vendors and manage Key Opinion Leader (KOL) campaigns – from content creation to amplification via community and social channels. Voice of Customer : Engage with local communication channels (WhatsApp, social media, calls, community groups) to gather customer feedback. Work with the Operations team to address customer inquiries and resolve issues. FAQ collateral : Create clear, step-by-step product guides and how-to content (e.g., signup processes, FAQs, short explainer videos). Minimum 5+ years of experience in B2B social and community management, ideally within eCommerce, marketplace, or payments industries. Demonstrated ability to thrive in fast-paced environments and perform under pressure. Creative thinker with a passion for discovering new ways to engage ICP (Ideal Customer Profile) communities. Proven experience delivering integrated marketing campaigns across local channels (WhatsApp, social media, events, KOLs). Strong data and analytical mindset; able to track KPIs, report on performance, and apply learnings to future campaigns. Excellent presentation skills; confident in showcasing success stories, identifying gaps, and presenting opportunities for growth to leadership. Agile and adaptable; able to make decisions in a dynamic environment and anticipate evolving business needs. Strong customer-first mindset – understand customer pain points and proactively create solutions to support their journey. Act as our customer’s partner on the inside – understand customer pain points and proactively create solutions to support their journey. Fluent in English (spoken and written).
Role Summary
We are looking for a Social Community Manager to support our client’s India market. This role will
be responsible for building trust and increasing share of voice, driving business growth through
community engagement, social media, KOL activities, webinars, and in-person events.
- Location : Bengaluru (India)
- Work Mode : Hybrid (3 days in-office; Thursday Mandatory)
- Contract : 1-Year Contract
Key Responsibilities :
Skills, Qualification And Experience
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Community Manager • Bengaluru, Karnataka, India
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