Technical Writer 3

Overview

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content processes and cases for organizations across the globe we enabled more than 20000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for Technical Writer 3.

The Technical Writer creates and maintains software documentation for company products ensuring that documentation is well written and accurately reflects the behavior of the software.

Responsibilities

• The Technical Writer role works in collaboration with global Engineering and Product Management teams to create clear concise and accurate documentation using DITA structured writing technologies and principles in a fast-paced continuous delivery environment.
• The Technical Writer writes documentation for usage configuration and installation of user interfaces and works in collaboration with Engineering teams to maintain API documentation.
• Researchesuses and builds knowledge about products services technology or concepts to be documented.
• Creates documentation for new and moderately complex products. Updates and edits existing product documentation to reflect changes to more advanced software. Conforms to quality standards for structure content and style
• Submits work to the editorial team that conforms to quality standards for structure content and style.
• Meets with subject matter experts attends relevant meetings and collaborates with R&D colleagues to ensure that documentation is accurate.
• Ensures software is functioning as expected. Escalates identified bugs software design and usability issues to the appropriate R&D stakeholders and pushes toward resolution.
• Actively participates in discussions regarding product direction and design and proactively seeks information about product development in order to anticipate and prepare for upcoming software changes.
• Identifies and troubleshoots issues with files in the authoring environment and resolves those with some assistance from documentation leadership.
• With minimal guidance from team leaders and managers uses experience to make informed decisions that improve the quality layout and overall functionality of assigned documentation.
• Performs advanced technical tasks as determined in collaboration with documentation team management.
• Comply with all corporate and departmental privacy and data security policies and practices including but not limited to Hylands Information Systems Security Policy.

Basic Qualifications

Hylands Offering

Were proud of our culture and take employee engagement seriously. By listening to employees feedback were able to provide meaningful benefits and programs to our workforce.

If you would like to join the company where honesty integrity and fairness lie in the bottom of values where people are truly passionate about technology and dedicated to their work connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital statusgender identityor any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.

Key Skills

Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1