Intermediate IT Operations Engineer

Intermediate Service Delivery Engineer

☀️ Key Highlights

🔧 Support incident response, change control, and day-to-day service delivery operations

⚡ Assist triage and coordination during high-severity incidents

📊 Contribute to KPI tracking, reporting, RCA outcomes, and documentation

🔄 Strengthen DevOps and SRE workflows through tooling and process improvements

🚀 Grow your career in reliability, operations engineering, and large-scale delivery environments

We’re seeking an Intermediate Service Delivery Engineer to support reliability, incident response, change management, operational processes, and DevOps collaboration across mission-critical platforms. This role is ideal for someone with solid experience in IT operations, SRE processes, and service delivery who’s ready to take on larger ownership and work cross-functionally to keep systems stable, secure, and performant.

What You’ll Do

Service Delivery & Coordination

• Support change management processes, CAB meetings, and production change reviews
• Assist with escalation paths, operational workflows, and ITIL severity guidelines
• Participate in on-call rotations and help coordinate resolution of high-severity incidents
• Partner with SRE and engineering teams to unblock work and maintain operational flow

Operational Support & Documentation

Incident, Change & Problem Management

Automation & Process Improvement

Tooling, Reporting & Roster Support

What You Bring

About Us

We are a global engineering organization focused on building scalable, reliable, and high-performing digital systems for enterprise clients. Our teams operate in complex environments where strong operational practices, uptime, and customer experience matter. We combine technical discipline with efficient delivery processes to support platforms used by millions every day.

Why Join Us

You’ll contribute to mission-critical operations while growing your technical and leadership skills. This role puts you at the intersection of engineering, DevOps, tooling, and incident response. You’ll gain exposure to automation, cloud operations, reliability frameworks, and large-scale delivery environments — all while making a direct, measurable impact on service health.