L2 Production Support Specialist
SignzyBengaluru, Republic Of India, IN1 day ago
Job descriptionValidate / debug data via Metabase / SQL. Do 1st-level debugging and close L2 issues within SLA; Support releases / config changes and run post-deployment checks across bank environments. Maintain runbooks / known issues; Work with DevOps / eng to improve alerts / dashboards and keep alert hygiene. 1-3 years in product-based orgs in production support / PSE / tech ops / L2. Engg / CSE / BCA / BSc IT or equivalent experience. Hands-on with monitoring / logging / ticketing (Grafana, Freshdesk, JIRA or similar). Strong SQL for data checks and issue validation; Clear verbal / written communication for internal and bank-facing updates. Plus : fintech / banking / API integration exposure; basic scripting;
About PowerEdge (Signzy) :
PowerEdge is Signzy’s B2B fintech platform used by banks to run credit card journeys (onboarding → post-onboarding) via SDKs and APIs. With multiple bank go-lives, keeping production stable and issues closed fast is critical.
Role Overview :
Hands-on L2 production support to keep live SDK / API journeys healthy across bank environments - monitor, debug, fix what’s in scope, and escalate cleanly to engineering and
delivery.
Key Responsibilities
- Monitor production APIs, SDK / event flows and bank integrations for stability / latency / error-rate (APM / Grafana).
- Check / analyse logs;
act on issues coming from Freshdesk, JIRA and internal channels.
escalate with clear RCA / context.
write small Bash / Python / SQL scripts to speed up repetitive support tasks.
Requirements
able to read / debug RESTAPIs.
cloud / microservices
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L2 Support • Bengaluru, Republic Of India, IN
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