This job offer is not available in your country.
Call Quality Specialist
MovateChennai, Tamil Nadu, India30+ days ago
Job description0.5-6 years of experience in BPO or customer service industry. Strong understanding of call auditing, monitoring, and calibration processes. Excellent communication skills with ability to provide constructive feedback effectively. Ability to work independently with minimal supervision while maintaining high levels of accuracy.
Job Title : Soft Skills Audit (Call Quality Audit)
Experience : 0.5 to 6 Years
Shift Time : Rotational Night Shift
Job Location : Chennai - Perungulathur
No Of Position : 10
Roles and Responsibilities
- Conduct call audits to ensure compliance with quality standards and regulations.
- Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
- Participate in call calibration sessions to align with team members' performance expectations.
- Collaborate with the team to resolve issues related to call quality.
Desired Candidate Profile
Create a job alert for this search
Quality Specialist • Chennai, Tamil Nadu, India
Related jobs
The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce.
This position represents, commu...Show moreLast updated: 30+ days ago
We’re looking for a Product Quality Specialist who will not only validate our product releases but also pioneer AI-powered testing approaches to ensure the highest quality for our customers.This ro...Show moreLast updated: 3 days ago
- Promoted
QA Specialist
Insight GlobalChennai, IN Experience with manual web-application testing across Window and Android.Selenium, Playwright or Cypress.Scripting and programming experience in Python, Bash, or PowerShell.Understanding of REST / JS...Show moreLast updated: 6 days ago
- Promoted
ETO Quotation Specialist
ConfidentialChennai, India This position is primarily responsible for quoting and supporting custom Engineered-to-Order (ETO).NEC market, for products used within harsh, hazardous, and industrial applications.This includes r...Show moreLast updated: 8 days ago
- Promoted
Quality Manager Contact Centre
HCLTechChennai, Tamil Nadu, India We are hiring for a Quality Manager Contact Centre role.Please find the below Key tasks and responsibilities for the same : .
The Call Center Quality Manager is responsible for overseeing and driving ...Show moreLast updated: 17 days ago
- Promoted
Quality Assurance Specialist
DeloitteChennai, IN India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations ...Show moreLast updated: 21 days ago
- Promoted
Call Quality Specialist
ConfidentialChennai, India Soft Skills Audit (Call Quality Audit).Conduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence ...Show moreLast updated: 8 days ago
Quality Assurance Specialist
Datamark, Inc.Chennai, TN, INQuick Apply
- Promoted
Quality Analyst- Sales Calls
TalentGumChennai, IN We are looking for a meticulous and proactive professional to audit sales calls and demo sessions conducted by our agents.
This individual will ensure that our sales representatives consistently del...Show moreLast updated: 7 days ago
- Promoted
Quality Analyst
AlifCloud IT Consulting Pvt. Ltd.Chennai, IN Reports To : Quality Assurance Manager.Salary : As per market standards.A Quality Analyst (QA) is responsible for ensuring that products, services, and processes meet defined quality standards.This r...Show moreLast updated: 7 days ago
- Promoted
Quality Assurance Specialist
CBTSChennai, Tamil Nadu, India Department : Quality Assurance / Service Delivery.The QA Analyst is responsible for executing quality assurance and surveillance activities to ensure compliance with internal standards, regulatory r...Show moreLast updated: 17 days ago
- Promoted
Quality Assurance Specialist
OvyoChennai, IN Ovyo is a B2B services company providing flexible Engineering team & talent services to the streaming (video / media), satellite and comms industries.
In 2024, we merged with The Loop co.Portuguese so...Show moreLast updated: 22 days ago
- Promoted
Call Quality Analyst
ConfidentialChennai Qualification and Education Requirements : .Education- Graduation / HSC qualified.Excellent verbal and written communication skills.
Good Interpersonal skills, numerical and analytical ability.Language ...Show moreLast updated: 11 days ago
- Promoted
Data Quality and Governance Specialist
ConfidentialBengaluru / Bangalore, Chennai Data Quality and Governance Specialist.Experience in data profiling, data analytics, and MI strategy.Proficiency in SQL, Python scripting, and advanced analytics tools.
Knowledge of Cloud Platforms ...Show moreLast updated: 8 days ago
- Promoted
Specialist Quality Assurance
ConfidentialChennai KBR s Sustainable Technology Solutions (STS) group is looking for a Quality Assurance and Control Specialist to support the various FEED projects, Detailed Engineering projects, where need to work ...Show moreLast updated: 30+ days ago
- Promoted
Quality Assurance Specialist – Business Applications (Part-Time)
Hey Recruitingchennai, tamil nadu, in Quality Assurance Specialist / tester – Business Applications.This role is ideal for someone who is both detail-oriented and business-savvy, with the ability to design effective test cases, document ...Show moreLast updated: 4 days ago
- Promoted
Quality Assurance Specialist
ConfidentialChennai, India The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce.
This position represents, commu...Show moreLast updated: 8 days ago
Senior Product Quality Specialist
Neo GroupChennai, TN, INRemote
Quick Apply
- Promoted
Certified Quality Assurance Specialists
Skillra TechnologiesChennai, IN Possess knowledge on risk adjustment models – Medicare & Commercial.Should be well-versed in coding standards and guidelines, including ICD-10-CM guidelines, AHA coding clinic updates, and client-s...Show moreLast updated: 3 days ago
- Promoted
Specialist - Quality
ConfidentialChennai, India R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute.
We are committed to transform the healthcare industry with our innov...Show moreLast updated: 8 days ago